Elite Luxury Travel Advisor

Talentcloud.ai; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury travel company is seeking a motivated Travel Advisor to serve high-net-worth clients. The ideal candidate will manage travel logistics, engage with existing customers, and achieve sales targets while maintaining high service standards. Responsibilities include providing personalized travel experiences, resolving customer complaints, and fostering excellent customer reviews. Applicants should possess a diploma in Tourism or Business, along with experience in sales or customer-facing roles. This position may require shift work, including weekends and holidays.

Qualifications

• Diploma or Bachelor's Degree in a relevant field.
• Experience in sales or customer-facing roles.
• Proven track record of delivering customer satisfaction.

Responsibilities

• Engage customers through outreach and networking.
• Provide personalized travel solutions and experiences.
• Make arrangements and ensure they meet SLA timeframes.
• Handle customer complaints and provide timely resolutions.
• Achieve assigned sales targets through client engagement.
• Strive for positive customer reviews and high NPS.
• Participate in travel events and activities as necessary.

Skills

Customer engagement

Sales experience

Emotional intelligence

Personalized service

Problem-solving

Education

Diploma in Tourism & Hospitality Management or related field

Bachelor's Degree preferred

Tools

Travel booking systems

Microsoft Office Suite

Job description

A luxury travel company is seeking a motivated Travel Advisor to serve high-net-worth clients. The ideal candidate will manage travel logistics, engage with existing customers, and achieve sales targets while maintaining high service standards. Responsibilities include providing personalized travel experiences, resolving customer complaints, and fostering excellent customer reviews. Applicants should possess a diploma in Tourism or Business, along with experience in sales or customer-facing roles. This position may require shift work, including weekends and holidays.