Electronic Engineering Assistant

Innobooster; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global tech manufacturer located in Kuala Lumpur is seeking an Electronic Engineering Assistant for Client Success. This role facilitates coordination between customers and engineering teams, focusing on project execution without sales pressure. Candidates should possess strong communication skills, be proficient in Mandarin and English, and ideally have some customer service experience, although fresh graduates are welcome to apply. The position offers hands-on exposure to the PCB manufacturing industry.

Qualifications

• Proficient in Mandarin and English.
• Experience in customer service or technical support preferred.
• Fresh graduates are welcome to apply.

Responsibilities

• Act as the main coordination point between customers and internal teams.
• Handle customer inquiries with clarity and professionalism.
• Coordinate project requirements with China HQ.
• Identify and escalate technical issues.
• Maintain accurate records in CRM systems.
• Follow up to ensure excellent customer experience.
• Suggest process improvements.

Skills

Communication skills

Coordination skills

Problem-solving

Detail-oriented

Education

Diploma or Degree in any field

Job description

Electronic Engineering Assistant – Client Success (Fresh Graduates welcome)

Company: INNOBOOSTER SDN BHD (JLCPCB (JLC Technology Group))

Location: Sunway Velocity TWO (Next to Sunway Velocity Mall)

Salary Range: RM 3,667 – RM 5,500 (Depends on working experience)

Company Overview

JLCPCB is a global provider of PCB manufacturing and turnkey PCB assembly (SMT) services, supported by comprehensive electronic component sourcing capabilities to help customers shorten lead times and simplify production.

JLC Technology Group (嘉立创集团), established in 2006, is a one‑stop infrastructure service provider for the electronics and broader manufacturing industry, serving customers worldwide.

Company website: https://www.jlcpcb.com/

Job Summary

Join INNOBOOSTER by JLCPCB as an Engineer Assistant (Client Success) and play a key role in supporting our global customers throughout their PCB/PCBA projects. You will work closely with customers, engineers, and production teams to ensure smooth coordination, clear communication, and timely project execution.

This role is perfect for candidates who enjoy problem-solving, cross-team coordination, and working in a fast-growing tech manufacturing environment without sales pressure.

What You Will Do

• Act as the main coordination point between customers and internal engineering/production teams.

• Handle customer inquiries via phone, chat, and email with clarity and professionalism.

• Coordinate project requirements, order status, and technical clarifications with China HQ.

• Identify, troubleshoot, and escallate technical or operational issues when needed.

• Maintain accurate records in CRM systems to ensure smooth workflow and traceability.

• Follow up proactively to ensure excellent customer experience and timely resolutions.

• Continuously suggest process improvements to enhance efficiency and service quality.

Why This Role Is Special

• Not a sales role — no sales targets, no cold calling.

• Hands‑on exposure to the PCB / PCBA manufacturing industry.

• Work closely with engineering, production, and supply chain teams.

• Strong career development path into roles such as Technical Coordinator / Project Engineer Assistant / QA Liaison.

What We Are Looking For

• Diploma or Degree in any field (Engineering background is an advantage but not mandatory).

• Proficient in Mandarin (to liaise with Mandarin‑speaking management) and English.

• Malay, Cantonese, or other languages are a plus.

• Strong communication and coordination skills.

• Able to stay calm under pressure and resolve issues effectively.

• Detail‑oriented with strong follow‑up habits.

• Experience in customer service or technical support is preferred, but fresh graduates are welcome to apply.