Education Consultant 【WFH】

THINK ACADEMY INTERNATIONAL EDUCATION SDN BHD; Remote; MYR 150,000 - 200,000; Full time

Job summary

An education consulting company based in Kuala Lumpur is seeking a Learning Consultant to manage leads and help students with their academic journey. The role involves contacting families after placement requests, conducting consultation calls, and analyzing student needs to recommend appropriate courses. The ideal candidate should have a bachelor's degree and be fluent in English and Chinese, with a passion for education and strong communication skills. The position offers flexibility with remote work, bonuses, and opportunities for professional growth.

Benefits

Paid training

Flexible work arrangement

Monthly bonuses

Qualifications

• Minimum 1-2 years of experience in education consulting or customer success.
• Ability to work 40 hours per week, approximately 6–7 hours per day, 6 days a week.

Responsibilities

• Manage leads from the official website and follow up with families.
• Conduct consultation calls to understand students’ academic goals.
• Build strong relationships with parents and recommend suitable programs.

Skills

Fluent in both English and Chinese

Strong communication skills

Problem-solving ability

Emotional intelligence

Organizational skills

Education

Bachelor’s degree

Degree in Teaching, Education, or Mathematics

Job description

Company Overview

Think Academy US (www.TheThinkAcademy.com) is a subsidiary of TAL Education Group, offering K-12 after-school math programs focused on critical thinking and logic skills.

Your Role

Learning Consultant for Elementary and Middle School courses.

Responsibilities

• Managing leads from our official website: contacting families immediately after a placement test request is submitted, conducting follow‑up calls, and analyzing students’ test reports to recommend the most suitable courses.
• Maintaining ongoing communication with parents to ensure a smooth transition from trial to enrollment.
• Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
• Following up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication.
• Conducting consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses.
• Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
• Managing leads generated from digital channels (website, ads, social media) – tracking their progress in the CRM system and taking full ownership of the conversion process from first contact to enrollment.
• Developing and executing plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
• Collaborating with marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness.
• Analyzing personal performance data weekly and proactively adjusting communication tactics to achieve and exceed enrollment goals.

Qualifications

• Bachelor’s degree required; a degree in Teaching, Education, or Mathematics preferred.
• Minimum 1‑2 years of experience in education consulting, inside sales, or customer success.
• Fluent in both English and Chinese with strong communication skills and the ability to effectively engage with parents and students.
• Enthusiastic about education and helping students succeed; empathetic toward parents’ needs and concerns.
• Highly organized, detail‑oriented, and responsive – able to handle multiple leads simultaneously with accuracy.
• Strong problem‑solving and emotional intelligence when addressing parents’ needs.
• Ability to work 40 hours per week, approximately 6–7 hours per day, 6 days a week, with working hours from 6:00 AM to 1:00 PM and one day off during the weekday.

Work Arrangement

Flexible Remote Work: Work from anywhere that suits you best.

Paid Training: We invest in your success from day one.

Compensation

• Base rate + bonus (according to conversion rate) + attendance bonus.
• Monthly bonus for full attendance: 200 MYR.
• Monthly bonus for compliance of rules: 300 MYR.
• Conversion bonus: 50 MYR for each successful conversion to a long‑term course.

Professional Growth

Opportunity to advance into senior consultant or team lead roles as you gain experience. Develop strong skills in client communication, data‑driven conversion strategy, and educational consulting.

Equal Opportunity Employer

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.