Ecommerce Support - Mandarin (WFH)

TP; Johor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Johor is seeking a Customer Happiness Hero. You will engage with customers via phone, email, and chat, answering queries and collaborating with teams. Ideal candidates must be fluent in Mandarin and English with 1-3 years of relevant experience. This role allows for remote work initially, shifting to onsite after 6 months.

Qualifications

• 1–3 years of work experience in a similar role, or a fast learner.
• Ability to work from home for 6 months, then onsite.
• Great communication skills.

Responsibilities

• Chat with customers via phone, email, and chat.
• Answer questions about products and pricing.
• Collaborate with other departments for customer needs.
• Perform light data entry tasks.

Skills

Fluent in Mandarin

Fluent in English

Multitasking

Organization

Job description

🌟 We're Looking for a People Person! 🌟

If you love talking to people, solving problems, and making someone's day better — you might be our next customer happiness hero. We're on the hunt for someone who can turn casual customers into raving fans 💬✨

👀 What You'll Be Doing

• Chatting with customers via phone, email, and chat (yes, you'll need to be comfy with all three!)
• Answering questions about our products, prices, and what’s in stock 🛍️
• Teaming up with other departments to make sure our customers get what they need 🤝
• Keeping things organized with some light data entry on different platforms

✅ You’re a Good Fit If You:

• Have 1–3 years of work experience in a similar role (or if you’re a fast learner who’s ready to grow, we’re open to that too 👀)
• Can speak and write fluently in Mandarin and English
• Are organized, great at multitasking, and know how to prioritize like a pro
• Able to WFH for 6 months (Johor based) and cool with working onsite after 6 months.

🎯 Bonus Points If You:

• Actually enjoy helping people
• Can stay calm when things get a little chaotic
• Like working in a fast-moving, fun environment

Sound like your vibe? Slide into our inbox and apply today ✨