Ecommerce Operations Executive (Johor Bahru)

Carousell; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce platform in Johor Bahru seeks an individual to support the growth and performance of its online store by assisting the e-commerce operations team. The role involves managing product uploads, fulfilling online orders, and providing exceptional customer support. Candidates should hold a diploma or degree in a related field and possess good English communication skills, along with proficiency in Microsoft Office. This position offers an office-based schedule from 9:30 AM to 5:30 PM, Monday to Friday.

Qualifications

• Experience with Warehouse Management preferred.
• Good command of English.
• Detail oriented, organised, and has good time management.

Responsibilities

• Support online store growth and performance with monthly KPIs.
• Assist e-commerce team to edit and upload products.
• Work closely with marketing to ensure online SOPs run smoothly.
• Provide customer support through various channels.
• Respond to customer inquiries within agreed response times.

Skills

E-commerce operations

Customer support

Microsoft Office

Communication skills

Organisational skills

Education

Diploma/degree in related field

Job description

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon,Mudah.my,OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Refash

Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to "think like-new" for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to 'inspire the next generation of consumers to think secondhand first', Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

Job Description

Responsibilities:

• Support the growth and performance of the online store with monthly KPIs
• Assist the e-commerce operations team to edit and upload products to hit online sales target
• Assit the e-commerce operations team in fulfilling online orders
• Work closely with marketing team to ensure online SOPs are running smoothly
• Provide customers support through channels, including but not limited to email and social media
• Responding to customer enquiries within an agreed response time
• Record feedback meticulously and make prompt escalations to relevant teams

Qualifications

• Diploma/degree in the related field
• Experience with Warehouse Management (preferred)
• Good command of English
• Skilled in Microsoft OfficeExcellent communication and interpersonal skills, both written and verbal
• Detail oriented, organised and has good time management
• Able to work independently and display strong initiatives
• Able to commute office located in Johor Bahru (Johor Bahru City Square)

Additional Information

• Working hours from 9:30am - 5:30pm | Monday to Friday - Work From Office

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