Ecommerce Operation Executive

Classic Joys Sdn. Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A dynamic e-commerce company in Kuala Lumpur seeks an e-commerce operations manager to oversee daily operations across platforms like Shopee, Lazada, and TikTok Shop. The successful candidate will manage product listings, monitor inventory, facilitate order fulfillment, and resolve customer issues. With various benefits such as annual leave and medical insurance, this is an excellent opportunity to advance your career in the e-commerce sector.

Benefits

Annual Leave

Medical Insurance

EPF

SOCSO

Overtime Pay

Training Provided

Qualifications

• Experience managing e-commerce operations on platforms like Shopee, Lazada, and TikTok Shop.
• Strong problem-solving skills in resolving customer and operational issues.
• Ability to collaborate with marketing and logistics teams for better performance.

Responsibilities

• Manage daily operations of e-commerce platforms.
• Monitor stock levels and ensure accuracy of inventory.
• Oversee order processing and fulfillment.
• Handle customer inquiries and dispute cases according to SOPs.

Job description

Responsible for managing daily e-commerce operations across Shopee, Lazada, and TikTok Shop, including product listings, pricing, promotions, order fulfillment, and inventory accuracy. This role monitors sales performance, supports platform campaigns, resolves customer and operational issues, and collaborates with marketing and live host teams to drive traffic, optimize performance, and ensure a smooth and compliant online shopping experience.

Requirement

Responsible for managing daily e-commerce operations across Shopee, Lazada, and TikTok Shop, including product listings, pricing, promotions, order fulfillment, and inventory accuracy. This role monitors sales performance, supports platform campaigns, resolves customer and operational issues, and collaborates with marketing and live host teams to drive traffic, optimize performance, and ensure a smooth and compliant online shopping experience.

Responsibility

• Manage daily operations of e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Monitor stock levels and ensure inventory accuracy across all platforms
• Oversee order processing, fulfillment, and coordination with warehouse and logistics partners
• Handle customer inquiries, returns, refunds, and dispute cases according to platform SOPs

Benefits

• Annual Leave
• Medical Insurance
• EPF
• SOCSO
• Overtime Pay
• Training Provided