Ecommerce Key Account Manager

Sinma Digital Sdn Bhd; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading digital commerce firm in Selangor, Malaysia, is seeking a Key Account Manager to manage and grow key ecommerce accounts within the Consumer Products/FMCG sector. The ideal candidate will have at least 2 years of experience in account management, understand major ecommerce platforms like Shopee and Lazada, and possess excellent negotiation skills. Proficiency in English, Bahasa Malaysia, and Mandarin is preferred. The role offers performance-based incentives and career growth opportunities in a dynamic industry.

Benefits

Performance-based incentives

Career growth opportunities

Collaborative work environment

Staff purchase for FMCG

EPF

SOCSO

Annual Bonus

Qualifications

• Minimum of 2 years of experience in key account management, specifically within the e-commerce sector and the Consumer Products/FMCG industry.
• Strong understanding of Shopee, Lazada, TikTok Shop, and other e-commerce ecosystems.
• Proven ability to manage and grow key accounts, demonstrating a track record of achieving sales targets and improving client relationships.
• Excellent negotiation and client relationship management skills, with the ability to communicate effectively with clients and internal teams.
• Proficiency in English, Bahasa Malaysia, and Mandarin to communicate with diverse clients.

Responsibilities

• Manage and grow key ecommerce accounts within the Consumer Products/FMCG sector, achieving sales targets.
• Serve as the primary point of contact for assigned brand partners, fostering relationships.
• Develop and implement strategic account plans aligned with client objectives.
• Conduct market analysis to identify growth opportunities within each key account.
• Generate sales reports and analyze data to identify opportunities for growth.

Skills

Key Account Management

Client Relationship Management

Negotiation

Business Development

Market Analysis

Ecommerce Sales

Sales Strategy

Business Analysis

Team Management

Education

Diploma in Business Administration, Marketing, or a related field

Job description

Overview

Diploma in Business Administration, Marketing, or a related field. Minimum of 2 years of experience in key account management, specifically within the e-commerce sector and the Consumer Products/FMCG industry. Strong understanding of Shopee, Lazada, TikTok Shop, and other e-commerce ecosystems. Proven ability to manage and grow key accounts, demonstrating a track record of achieving sales targets and improving client relationships. Strong understanding of e-commerce sales strategies, market analysis, and business development within the Malaysian market. Excellent negotiation and client relationship management skills, with the ability to communicate effectively with clients and internal teams. Proficiency in English, Bahasa Malaysia and Mandarin to effectively communicate with a diverse range of clients (international) and stakeholders. Demonstrated experience in business analysis and utilizing data to inform sales strategies and improve e-commerce performance. Experience in team management or leadership roles is a plus, showcasing the ability to guide and motivate a team towards achieving common goals. Skills required: Key Account Management, Client Relationship Management, Negotiation, Business Development, Market Analysis, Ecommerce Sales, Sales Strategy, Business Analysis and Team Management.

Responsibilities

• Manage and grow key ecommerce accounts within the Consumer Products/FMCG sector, achieving sales targets and expanding market share.
• Serve as the primary point of contact for assigned brand partners, fostering strong relationships and trust.
• Develop and implement strategic account plans tailored to each key client, aligning with their business objectives and Sinma Digital Commerce\'s capabilities.
• Build and maintain strong, long-lasting relationships with key decision-makers at client organizations, serving as their primary point of contact.
• Conduct thorough market analysis and business analysis to identify opportunities for growth and optimization within each key account\'s ecommerce operations.
• Negotiate favorable terms and agreements with key accounts, ensuring profitability and mutually beneficial partnerships.
• Collaborate with internal teams (e.g. finance, supply chain, operations, IT) to ensure seamless execution of account plans and delivery of exceptional service.
• Generates sales reports, billing reports, analyze sales data, market trends, and customer behavior to identify opportunities for growth.
• Monitor and analyze key performance indicators (KPIs) for each account, providing regular reports and insights to clients and internal stakeholders.
• Develop and execute sales strategies to maximize revenue and profitability across key ecommerce accounts.
• Lead and manage a team of account executives, providing guidance, training, and support to ensure their success in achieving individual and team goals.

Qualifications

• Diploma in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in key account management, specifically within the e-commerce sector and the Consumer Products/FMCG industry.
• Strong understanding of Shopee, Lazada, TikTok Shop, and other e-commerce ecosystems.
• Proven ability to manage and grow key accounts, demonstrating a track record of achieving sales targets and improving client relationships.
• Strong understanding of e-commerce sales strategies, market analysis, and business development within the Malaysian market.
• Excellent negotiation and client relationship management skills, with the ability to communicate effectively with clients and internal teams.
• Proficiency in English, Bahasa Malaysia and Mandarin to effectively communicate with a diverse range of clients (international) and stakeholders.
• Demonstrated experience in business analysis and utilizing data to inform sales strategies and improve e-commerce performance.
• Experience in team management or leadership roles is a plus, showcasing the ability to guide and motivate a team towards achieving common goals.
• Skills required: Key Account Management, Client Relationship Management, Negotiation, Business Development, Market Analysis, Ecommerce Sales, Sales Strategy, Business Analysis and Team Management

Benefits

• Performance-based incentives.
• Career growth opportunities in a dynamic and fast-growing industry.
• Collaborative and innovative work environment.
• Staff purchase for FMCG
• EPF
• SOCSO
• Annual Bonus