Ecommerce Executive

Ellaziq (Malaysia) Sdn Bhd; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Johor is seeking an individual to manage and oversee their digital sales channels, ensuring customer satisfaction through exceptional service. The candidate should have 1-3 years of experience in e-commerce operations and be proficient in managing platforms like Wordpress, WooCommerce, and Shopify. Strong digital marketing knowledge is essential. This role involves developing sales strategies and planning promotional activities to drive engagement and growth.

Qualifications

• 1-3 years of experience in e-commerce operations or digital sales.
• Proficiency in managing e-commerce platforms like Lazada, Shopee, TikTok.
• Strong sales mindset with a focus on results.

Responsibilities

• Manage the company website and online e-commerce platforms.
• Respond to customer inquiries and feedback.
• Collaborate with Logistics and cross-department teams.
• Develop and implement sales strategies.
• Plan and monitor social media and promotional activities.

Skills

E-commerce operations

Digital sales

Sales strategies

Customer service

Digital marketing

Team player

Tools

Wordpress

WooCommerce

Shopify

Google Analytics

Canva

Adobe

Job description

Job Responsibilities

• Manage and oversee company website, online e-commerce platforms and other digital sales channels, including order packing, handling, processing, update of product listings, promotions, banner, and store details etc.
• Respond to customer inquiries, feedback, and complaints in a timely and professional manner
• Perform monthly stock take & inventory support
• Monitor and process online orders, ensuring accurate and timely fulfilment.
• Collaborate with the Logistics team and cross department teams (eg. Warehouse/Planner) to ensure accurate and efficient shipping and delivery of online orders.
• Handle returns, exchanges, and refunds in line with company policies and industry standards.
• Pack orders and coordinate order processing to meet customer expectations.
• Provide exceptional customer service, including answering queries, educating customers about products, and handling feedback/complaint.
• Plan, execute, and monitor social media presence and promotional activities to drive sales and engagement
• Manage and grow company website traffic, online sales and customer retention
• Develop and implement sales strategies to meet and exceed revenue targets.
• Any other ad-hoc duties assigned.

Qualifications

• 1-3 years of experience in e-commerce operations, digital sales, preferably in FMCG, retail or online
• Proficiency in website development, Wordpress, Woocommerce, Shopify
• Knowledge in digital marketing strategies and tools (SEO, SEM and Google Analytics tools)
• Strong sales mindset with a results‑oriented approach
• Team player and able to work under pressure
• Proficiency in Microsoft office, managing e-commerce platforms (Lazada, Shopee, TikTok etc.), and basic design tools (e.g. Canva, Adobe)