E-Hailing Customer Service (Traditional Mandarin) – KL Sentral

Mango Global Technologies; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global technology services company in Kuala Lumpur is seeking individuals fluent in Traditional Mandarin for a customer service role. The position involves handling inquiries, assisting with payment issues, and ensuring high-quality service. Candidates should have good English communication skills and be comfortable working in rotational shifts. A minimum of 3 years in customer service or BPO is preferred, and the salary ranges from RM 4,000 to RM 4,200. Opportunities for growth within the company are available.

Benefits

Additional allowances

KPI bonus based on performance

Opportunity to grow within a global company

Qualifications

• Prior customer service/BPO experience is an advantage.
• Experience Required: Minimum 3 years.

Responsibilities

• Handle calls, chats, and general inquiries in Traditional Mandarin.
• Assist customers with ride-related concerns, payment issues, and app navigation.
• Deliver clear, friendly, and solution-oriented responses.
• Log and update case information accurately in the system.
• Maintain high service quality to ensure a smooth customer experience.

Skills

Native or fluent in Traditional Mandarin

Good English communication skills

Comfortable working rotational shifts

Education

Minimum SPM or equivalent qualification

Job description

Requirements

• Native or fluent in Traditional Mandarin (reading, speaking & typing)
• Good English communication skills
• Minimum SPM or equivalent qualification
• Prior customer service/BPO experience an advantage
• Comfortable working rotational shifts

Location: KL Sentral

Intake Date: 15 December 2025

Shifts: 24/7 rotational (including weekends & public holidays)

What You’ll Do

• Handle calls, chats and general inquiries in Traditional Mandarin
• Assist customers with ride-related concerns, payment issues and app navigation
• Deliver clear, friendly and solution-oriented responses
• Log and update case information accurately in the system
• Maintain high service quality to ensure a smooth customer experience

Salary & Benefits

• Basic salary up to RM 4,000 – RM 4,200
• Additional allowances + KPI bonus based on performance
• Opportunity to grow within a global company

Experience Required: Minimum 3 years

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