E-commerce Support - Mandarin (Work From Home)

TP; Johor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking Customer Service Representatives (Mandarin-speaking) to work from home. This role involves being the first point of contact for customers, handling inquiries through email, live chat, and phone calls. Candidates should be proficient in Mandarin and English, with strong communication skills. The position offers a competitive salary and a vibrant work environment.

Benefits

Competitive salary

Paid training

Career development opportunities

Supportive work environment

Qualifications

• Fluency in Mandarin and English is essential.
• Experience in customer service is a plus, fresh graduates encouraged.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Handle customer inquiries through email, chat, and call.
• Provide accurate solutions and assistance to customers.
• Document customer interactions and update records.
• Work towards performance targets and service level agreements.

Skills

Proficiency in Mandarin

Proficient in English

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work night shift

What We Offer

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.