E-commerce Support - Mandarin (Johor)

TP; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Johor is seeking enthusiastic Customer Service Representatives who are proficient in Mandarin. The role involves handling customer inquiries through email, live chat, and phone calls. Ideal candidates should have strong communication skills and the ability to work under pressure. Competitive salary and benefits, along with career development opportunities, are offered.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service is an advantage, but fresh graduates are welcome.
• Ability to handle multiple tasks and work under pressure.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate information and solutions to customers.
• Document customer interactions and update records in the system.

Skills

Proficiency in Mandarin

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Flexibility to work on rotational shifts

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualification

• sProficiency in Mandarin (spoken and written) and English
• .Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
• .Strong communication and problem-solving skills
• .Ability to handle multiple tasks and work under pressure
• .Flexibility to work on rotational shifts, including weekends and public holidays
• .Based in Johor or willing to relocate

What We Off

• erCompetitive salary and benefits packag
• e.Paid training and career development opportunitie
• s.A supportive and diverse work environmen
• t.Opportunities to grow within the compan

Responsibilit

• iesHandle incoming customer inquiries via email, chat, and call in a professional and timely mann
• er.Provide accurate information, solutions, and assistance to custome
• rs.Resolve customer concerns effectively while maintaining a high level of empathy and professionali
• sm.Document customer interactions and update records in the syst
• em.Escalate complex issues to the relevant teams when necessa
• ry.Work closely with team members and supervisors to achieve performance targets and service level agreemen
• ts.Maintain a positive and customer-first attitude at all tim