E-Commerce Operation Executive (Store)

Hebe Beauty Style Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading cosmetics company in Malaysia seeks an E-commerce Assistant to manage product listings, process customer orders, and collaborate with marketing and customer service teams. Ideal candidates will have a diploma in related fields, proficiency in Mandarin, Malay, and English, and experience in e-commerce. This role offers the opportunity to enhance operational efficiency in a fast-paced environment.

Qualifications

• Minimum 1-2 years’ experience or relevant experience.
• Familiarity with e-commerce platforms.

Responsibilities

• Assist in create, update, and maintain product listings.
• Process customer orders ensuring accurate fulfillment.
• Monitor and update product stock levels.
• Assist customer service team to handle inquiries and complaints.
• Collaborate with marketing team for promotions and product launches.
• Support sales performance reports and metrics analysis.

Skills

Communication skills

Team player

Basic data analysis

Mandarin proficiency

Malay proficiency

English proficiency

Education

Diploma / Degree in Ecommerce, Business, Data Analysis

Job description

Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).

Process customer orders, ensuring timely and accurate fulfillment.

Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.

Assist in customer service team to handle customer inquiries, complaints, and return processes to ensure a positive customer experience.

Collaborate with the marketing team to support promotions, campaigns, and product launches.

Work closely with the warehouse and logistics teams to ensure timely order processing and delivery.

Support the creation and analysis of sales performance reports and metrics.

Identify and elevate any operational issues to senior management for timely resolution.

Assist in improving internal processes to optimize efficiency and productivity.

Work closely with internal and external stakeholders including Brand owners and Ecommerce marketers, Marketplace account managers, Logistics, Media Partners and Finance to ensure timely communication and completion of tasks.

Any other tasks and projects as assigned by the superior/Company.

Job Requirements:

Minimum 1- 2 years’ experience or have relevant experience are encouraged to apply.

Diploma / Degree in Ecommerce, Business, Data Analysis or any other related fields.

Familiarity with e-commerce platforms and basic data analysis.

Good communication skills and a team player.

Excellent interpersonal skills, with the ability to collaborate with other departments.

Ability to multi-task, and work with cross-functional teams in a fast-paced environment to meet the expected outcomes.

Good proficiency in Mandarin, Malay and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?

Retail & Consumer Products 101-1,000 employees

Founded in 2018, HEBE BEAUTY is an international cosmetics powerhouse dedicated to redefining beauty standards worldwide. With a strong presence in Indonesia, Malaysia, Thailand, Philippines, Vietnam, and more, we continuously push the boundaries of beauty. Our diverse portfolio encompasses brands like Y.O.U Beauty, barenbliss, Dazzle Me, lavojoy, and GLAMFIX, offering a wide range of cosmetics, skincare, and personal care products.