E-Commerce Marketplace Support, Senior Officer (Contract)

Watson's Personal Care Stores Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking a Senior Officer for E-Commerce Marketplace Support on a contract basis. The successful candidate will oversee daily marketplace operations and provide extensive support to sellers. Applicants should have a diploma or degree in Business, E-Commerce, or Marketing, along with 2-3 years of relevant experience. Strong coordination and communication skills, along with proficiency in Excel and marketplace tools, are essential. This role offers the opportunity to work independently as well as collaborate with cross-functional teams.

Qualifications

• 2-3 years of experience in e-commerce operations or marketplace management.
• Strong coordination and communication skills.
• Able to work independently and collaborate with cross-functional teams.

Responsibilities

• Oversee daily marketplace operations including seller onboarding.
• Provide end-to-end support to sellers on platform-related issues.
• Collaborate with internal teams to ensure seamless execution of marketplace activities.

Skills

E-commerce operations

Coordination

Communication

Reporting

Excel proficiency

Education

Diploma or Degree in Business, E-Commerce, Marketing

Tools

Marketplace backend tools

Excel

Job description

E-Commerce Marketplace Support, Senior Officer (Contract)

To support the operational efficiency of Watsons Online Wmall Marketplace by managing seller operations, coordinating campaign execution, and providing comprehensive support to all sellers to ensure smooth platform performance and timely issue resolution.

KEY RESPONSIBILITIES

1. Wmall Marketplace Operation

Oversee daily marketplace operations including seller onboarding, campaign coordination, and product listing accuracy.

Provide product guidance and onboarding support to new sellers to ensure alignment with platform standards and category strategy.

Manage sellers’ promotions, enquiries, visual merchandising, and promotional content for online campaigns.

Collaborate with internal teams (e.g., Online Business, Marketing, IT, Supply Chain) to ensure seamless execution of marketplace activities.

Track campaign performance and provide post‑event analysis and feedback.

2. Seller Support & Operational Management

Provide end‑to‑end support to sellers on platform‑related issues including order and stock discrepancies, technical access, payment and invoice matters, and reporting.

Liaise with IT and Finance teams to resolve system or transactional issues.

Generate and review weekly sales reports to monitor seller performance and identify improvement opportunities.

REQUIREMENTS

Diploma or Degree in Business, E‑Commerce, Marketing, or related field.

2–3 years of experience in e‑commerce operations or marketplace management.

Strong coordination and communication skills.

Proficient in Excel, Reporting and marketplace backend tools (e.g., seller center platforms)

Able to work independently and collaborate effectively with cross‑functional teams including IT, Finance, Marketing, and Supply Chain.

This is a 1 year contract.

Application questions

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?