E-Commerce Manager

Quintus Search; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational company in Malaysia is seeking an E-Commerce Manager to oversee all aspects of online retail operations. The successful candidate will develop and implement e-commerce strategies, manage the e-commerce website, and lead a team. Ideal applicants will have a Bachelor's degree in business or marketing, and experience in e-commerce operations in a retail environment. This role demands strong leadership, analytical skills, and a passion for driving growth in e-commerce.

Qualifications

• Proven experience in managing e-commerce operations in a retail/FMCG environment.
• Strong knowledge of e-commerce tools and technologies.
• Demonstrated ability to drive business growth through e-commerce strategies.

Responsibilities

• Develop and implement the company's e-commerce strategy.
• Oversee management of the e-commerce website.
• Monitor website traffic and sales data to optimize performance.
• Collaborate with teams across marketing and inventory management.
• Manage product catalog and digital marketing campaigns.

Skills

E-commerce strategy development

Digital marketing

Leadership

Analytical skills

Communication

Education

Bachelor's degree in business, marketing, or related field

MBA preferred

Tools

Website analytics tools

E-commerce platforms

Job description

Our client is a multinationalcompany that have established a strong presence in consumer industry.

Job Summary

The E-Commerce Manager will be responsible for overseeing and managing all aspects of our online retail operations. This includes strategic planning, website maintenance, digital marketing, inventory management, customer service, and overall e-commerce performance. The ideal candidate should have a strong understanding of e-commerce best practices, possess excellent leadership and communication skills, and have a passion for driving business growth in the online retail space.

Responsibilities

• Develop and implement the company's e-commerce strategy, including defining objectives, KPIs, and action plans to achieve targeted goals.
• Oversee the management and maintenance of the company's e-commerce website, ensuring a seamless and user-friendly shopping experience.
• Monitor and analyze website traffic, sales, and conversion rates, using data-driven insights to optimize performance and identify opportunities for improvement.
• Collaborate with cross-functional teams, including marketing, inventory management, IT, and customer service, to ensure effective coordination of all e-commerce activities.
• Manage and maintain product catalog, including product descriptions, images, pricing, and inventory levels.
• Develop and execute digital marketing campaigns, including SEO, SEM, email marketing, and affiliate marketing, to drive traffic and increase online sales.
• Implement and manage online merchandising strategies, including product positioning, promotions, and cross-selling initiatives.
• Stay up-to-date with industry trends, technologies, and competitive analysis to identify new opportunities and ensure the company's e-commerce platform remains competitive.
• Continuously monitor the competitive landscape and provide insights and recommendations for enhancing the company's online presence and customer experience.
• Manage and lead a team of e-commerce professionals, providing guidance, feedback, training, and support to foster their professional growth and ensure departmental success.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA preferred.
• Proven experience in managing e-commerce operations, preferably in a retail/ FMCGenvironment.
• Strong knowledge of e-commerce platforms, tools, and technologies.
• Demonstrated experience in developing and implementing e-commerce strategies that drive business growth.
• Proficient in website analytics tools and digital marketing channels.
• Strong analytical skills and the ability to leverage data to drive decision-making.
• Excellent communication and leadership skills, with the ability to collaborate and liaise with multiple stakeholders.
• Detail-oriented with exceptional organizational and time management abilities.
• Self-motivated and able to work independently in a fast-paced and rapidly changing environment.
• Passionate about e-commerce and staying updated with the latest industry trends.