E-Commerce Manager

ASK Headhunter; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading e-commerce solutions firm in Malaysia is seeking an experienced Key Account Manager to develop e-commerce strategies and manage relationships with key accounts. The ideal candidate will have a Diploma or Bachelor's Degree and at least 5 years of experience in key account management in the e-commerce space. The role involves leading a team, utilizing analytics for performance tracking, and ensuring optimal inventory management. Strong negotiation and communication skills are essential.

Qualifications

• Minimum of 5 years in key account management in E-Commerce.
• Strong capability in developing and implementing e-commerce strategies.

Responsibilities

• Develop and implement e-commerce strategies to achieve growth.
• Oversee and nurture relationships with key accounts.
• Monitor and optimize product listings and pricing.
• Use analytics tools to track performance and make decisions.
• Lead and mentor a team to meet departmental goals.
• Manage the e-commerce platform for user-friendliness.
• Build and maintain relationships with brand partners.
• Guide new brands through onboarding.
• Collaborate on joint business plans for profitability.
• Monitor KPIs for opportunities for improvement.
• Stay updated on industry trends and competitors.

Skills

Negotiation skills

Presentation skills

Communication skills

Education

Diploma or Bachelor's Degree

Job description

Responsibilities

• E-Commerce/Social Commerce Strategy: Develop and implement comprehensive e-commerce strategies to achieve sales targets and growth objectives and upcoming Live selling platforms
• Key Account Management: Oversee and nurture relationships with key accounts to ensure satisfaction and continued partnership
• Inventory Management: Monitor and optimize product listings, pricing, and stock levels to ensure maximize sales and minimize out-of-stock situations
• Analytics and Reporting: Use data analytics tools to track e-commerce performance and make data driven decisions to improve results
• Team Leadership: Lead and mentor a team of professionals, including Key Account Managers, to ensure their success and departmental goals are met.
• Website Management: Manage our e-commerce platform, ensuring it is user-friendly, up-to-date, and optimized for SEO and mobile devices (Upcoming plan).
• Brand Partner Relationship Management: Build and maintain strong, long-term relationships with e-commerce brand partners.
• Onboarding and Integration: Guide new brands through the onboarding process, ensuring a smooth integration onto our platform.
• Strategic Planning: Collaborate with brand partners to develop and executive joint business plans, focusing on growth and profitability.
• Performance Analysis: Monitor key performance indicators (KPIs) to identify opportunities and area of improvement.
• Market Research: Stay updated on e-commerce industry trends, competitors, and emerging technologies.
• Cross-functional Collaboration: Work closely with internal teams such as sales, marketing, and operations to align strategies and support brand partner.

Requirements

• Candidate must possess at least a Diploma or Bachelor's Degree and a minimum of 5 years in key account management in the E-Commerce space.
• Strong negotiation, presentation, and communication skills.