E-Commerce Live Operations Executive (TikTok)

CARSOME; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce platform in Malaysia is seeking a proactive Live Operations Executive to manage TikTok live streaming initiatives. This role involves overseeing operations, providing support during broadcasts, and optimizing stream performance metrics. Candidates should have 2+ years of relevant experience and proficiency in Mandarin and Bahasa Malaysia. Join a dynamic team that shapes engaging online experiences.

Qualifications

• Minimum 2 years of experience in e-commerce, live streaming, or content operations.
• Professional proficiency in Mandarin and Bahasa Malaysia.
• Familiarity with TikTok, Douyin, and short-form content platforms.

Responsibilities

• Oversee regional live stream operations, including scheduling and execution.
• Provide real-time support to hosts during broadcasts.
• Monitor and analyze live stream performance metrics.

Skills

Problem-solving

Communication

Organizational skills

Job description

About You

We are looking for a proactive and detail-oriented Live Operations Executive to manage and enhance our TikTok live streaming initiatives within assigned regions.

Your day-to-day

• Oversee regional live stream operations, including scheduling, execution, and technical coordination.
• Provide real-time support to hosts during broadcasts, resolving technical or operational issues.
• Monitor, capture and analyze live stream performance metrics (views, engagement, conversion rates) to optimize effectiveness.
• Collaborate with hosts on scriptwriting, product briefings, and content planning.
• Work with the Lead to align regional execution with nationwide targets.
• Ensure that regional content and operations meet quality and compliance standards.

Your know-how

• Minimum 2 years of experience in e-commerce, live streaming, or content operations.
• Professional proficiency in Mandarin and Bahasa Malaysia.
• Familiarity with TikTok, Douyin, Xiaohongshu, or other short-form content platforms.
• Strong problem-solving, communication, and organizational skills.
• Ability to work across multiple regions.