E-commerce Growth & Optimization Lead

Royal Selangor International Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Royal Selangor International Sdn Bhd is seeking an E-commerce Executive to manage online sales and optimise performance across platforms. The role focuses on improving customer experience, driving online growth, and coordinating with marketing and logistics teams.

The candidate should have a Bachelor's degree in a related field and 2–3 years of experience in e-commerce or digital marketing, with strong analytics and familiarity with SEO/SEM and email marketing.

Qualifications

• Bachelor's degree in Business, Marketing, IT or related field.
• 2–3 years in e-commerce, digital marketing, or similar area.
• Proficient in e-commerce platforms and analytic tools.
• Experience with SEO, SEM, email marketing, and social media advertising.

Responsibilities

• Oversee e-commerce operations and ensure seamless online sales processes.
• Configure, test, and optimise e-commerce platforms for performance.
• Analyse support issues and customer feedback to improve experiences.
• Develop and manage promotional campaigns across digital channels (email, PPC, social).
• Gather insights on customer behaviour, sales patterns and market trends.
• Monitor stock levels and ensure timely restocking of high-demand items.
• Collaborate with marketing, logistics and customer service teams.
• Perform ad-hoc duties as required.

Skills

E-commerce platforms

Analytics tools

SEO

SEM

Email marketing

Social media ads

Customer service

Education

Bachelor's degree in Business Administration/Marketing/IT

Job description

Royal Selangor International Sdn Bhd is seeking an E-commerce Executive to manage online sales and optimise performance across platforms. The role focuses on improving customer experience, driving online growth, and coordinating with marketing and logistics teams.

The candidate should have a Bachelor's degree in a related field and 2–3 years of experience in e-commerce or digital marketing, with strong analytics and familiarity with SEO/SEM and email marketing.