E-commerce Executive

Persist Billiard Equipment Store; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce retailer in Malaysia is seeking an E-commerce Executive to manage and grow their online sales channels. The ideal candidate will handle platform management on Shopee, Lazada, and TikTok, execute promotional campaigns, and analyze data to drive sales. Responsibilities include optimizing product listings, monitoring performance, and handling customer inquiries. Applicants should have a diploma or bachelor's degree in a relevant field and 1-2 years of experience in e-commerce or digital marketing.

Qualifications

• Minimum 1-2 years of experience in e-commerce or digital marketing (fresh graduates with strong portfolios are welcome to apply).
• Excellent written and verbal communication skills in English, Malay and Mandarin.
• Strong data analysis skills.

Responsibilities

• Manage and optimize online stores on platforms such as Shopee, Lazada, and TikTok.
• Plan and execute promotional campaigns (e.g., flash sales).
• Analyze sales performance and prepare detailed reports.

Skills

E-commerce platform management

Data analysis

Digital marketing

Customer service skills

Strong organizational skills

Education

Diploma or Bachelor’s degree in Business, Marketing, E-commerce, or related fields

Tools

Excel

Google Sheets

Google Analytics

SEO tools

Facebook Ads Manager

Photoshop

Canva

Job description

We are looking for a proactive and results-driven E-commerce Executive to manage and grow our online sales channels. The ideal candidate will be skilled in platform operations, data analysis, and digital marketing, with a creative mindset to strategize and execute successful campaigns.

Key Responsibilities

Platform Management

• Manage and optimize online stores on platforms such as Shopee, Lazada, TikTok and etc.
• Oversee product listings, pricing, and inventory management to ensure accuracy and consistency.
• Monitor platform performance and ensure compliance with guidelines and policies.

Marketing and Promotions

• Plan and execute promotional campaigns (e.g., flash sales, seasonal events) to drive traffic and sales.
• Collaborate with the marketing team to create engaging content for product descriptions, banners, and advertisements.

Data Analysis and Reporting

• Analyze sales performance, website traffic, and campaign ROI to identify growth opportunities.
• Prepare detailed reports with actionable insights for management review.
• Monitor competitors and market trends to adjust strategies accordingly.

Customer Experience

• Handle customer inquiries and complaints on e-commerce platforms in a timely and professional manner.
• Ensure seamless order fulfillment and delivery by coordinating with logistics partners.
• Work closely with the design team to develop promotional materials.
• Liaise with inventory and warehouse teams to ensure smooth operations.

Job Requirements

• Diploma or Bachelor’s degree in Business, Marketing, E-commerce, or related fields.
• Minimum 1-2 years of experience in e-commerce or digital marketing (fresh graduates with strong portfolios are welcome to apply).
• Strong data analysis skills and proficiency in Excel or Google Sheets.
• Familiarity with digital marketing tools (e.g., Google Analytics, SEO, SEM, Facebook Ads Manager).
• Excellent written and verbal communication skills in English, Malay and Mandarin.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• A team player with excellent problem-solving skills and a customer-first attitude.
• Experience with Photoshop, Canva, or other graphic design tools.