E-Commerce Executive

Sports Direct Malaysia; Selangor; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading sports retail company in Malaysia is seeking a skilled e-commerce manager to oversee day-to-day operations of the website. You will ensure optimal performance, manage stock availability, and execute sales campaigns to achieve revenue targets. The ideal candidate should have at least 2 years of experience in e-commerce, a degree in a related field, and strong analytical and communication skills. Join a dynamic team to drive growth and enhance user experience.

Qualifications

• Minimum 2 years of experience in e-commerce or related field.
• Strong analytical mindset with business acumen.
• Excellent communication skills for teamwork.

Responsibilities

• Manage e-commerce website operations for optimal performance.
• Plan and execute online sales campaigns and promotions.
• Generate reports on e-commerce metrics for analysis.

Skills

E-commerce Management

Analytical Skills

Communication

Microsoft Excel

Problem-solving

Education

Bachelor's Degree in Business, Marketing, E-Commerce

Tools

Power BI

Google Analytics

Job description

Manage the day-to-day operations and maintenance of the e-commerce website to ensure optimal performance, speed, and user experience.

Understands the overall e-commerce flows within the organization and upkeeps the web platforms in accordance with guidelines.

Implement and maintain product assortment, ensuring accurate categorization, compelling product descriptions, high-quality imagery, and competitive pricing.

Monitor and manage website stock availability in collaboration with the warehouse team to ensure accurate inventory representation and minimize out-of-stock situations.

Plan, execute, and monitor online sales campaigns, promotions, and product launches to maximize revenue and achieve sales targets.

Continuously analyze user behavior and conversion funnels to identify and implement website optimizations that improve sales conversion rates.

Reporting & Analytics

Generate regular and comprehensive reports on key e-commerce metrics, including sales performance, traffic, conversion rates, and campaign effectiveness.

Utilize analytics tools (e.g., Power BI, Google Analytics) to interpret data, provide actionable insights, and drive data-backed decisions for growth.

Monitor competitor activity and market trends to ensure the company maintains a competitive edge.

Cross-Functional Collaboration

Serve as the point of contact for day-to-day e-commerce tasks, working closely with Marketing for traffic generation and campaign alignment.

Coordinate with the Commercial/Buying team regarding product assortment planning, pricing, and promotional strategies.

Liaise with the Warehouse/Operations team to streamline order fulfillment, logistics, and inventory accuracy.

Liaise with internal and external stakeholders to ensure smooth execution of tasks.

Any other assignments as directed by immediate superior as and when required.

Responsibilities

• Manage the day-to-day operations and maintenance of the e-commerce website to ensure optimal performance, speed, and user experience.
• Understand the overall e-commerce flows within the organization and maintain the web platforms in accordance with guidelines.
• Implement and maintain product assortment, ensuring accurate categorization, compelling product descriptions, high-quality imagery, and competitive pricing.
• Monitor and manage website stock availability in collaboration with the warehouse team to ensure accurate inventory representation and minimize out-of-stock situations.
• Plan, execute, and monitor online sales campaigns, promotions, and product launches to maximize revenue and achieve sales targets.
• Continuously analyze user behavior and conversion funnels to identify and implement website optimizations that improve sales conversion rates.
• Generate regular and comprehensive reports on key e-commerce metrics, including sales performance, traffic, conversion rates, and campaign effectiveness.
• Utilize analytics tools (e.g., Power BI, Google Analytics) to interpret data, provide actionable insights, and drive data-backed decisions for growth.
• Monitor competitor activity and market trends to ensure the company maintains a competitive edge.
• Serve as the point of contact for day-to-day e-commerce tasks, working closely with Marketing for traffic generation and campaign alignment.
• Coordinate with the Commercial/Buying team regarding product assortment planning, pricing, and promotional strategies.
• Liaise with the Warehouse/Operations team to streamline order fulfillment, logistics, and inventory accuracy.
• Liaise with internal and external stakeholders to ensure smooth execution of tasks.
• Any other assignments as directed by immediate superior as and when required.

Requirements

Candidate must have the following requirements:

• A minimum of 2 years of professional work experience in an e-commerce, retail, or business development role.
• Bachelor's Degree in a related field (e.g., Business, Marketing, E-Commerce, or equivalent practical experience).
• Strong business acumen backed by an analytical mindset. Comfort generating, evaluating, and presenting various forecasts, metrics, and business analyses (e.g., sales, conversion, inventory).
• Advanced Microsoft Excel skills are highly preferred for data manipulation and reporting.
• Exceptional communication skills with a proven ability to interact, coordinate, and build strong relationships with multiple internal teams (e.g., Marketing, Commercial, Warehouse).
• A highly motivated self-starter who takes ownership of tasks, is passionate about driving measurable results, and is comfortable thriving in a fast-moving, dynamic business environment.
• Excellent attention to detail and a strong ability to plan, prioritize, and organize a demanding workload autonomously.
• Innovative and proactive problem‑solver capable of dissecting the root causes of issues and implementing sustainable solutions.

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