E-Commerce Executive

Machines Sdn Bhd; Selangor; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading e-commerce corporation in Selangor is seeking an E-commerce Manager to enhance online sales through data-driven strategies and digital promotions. The ideal candidate will oversee website management, optimize customer engagement, and analyze performance metrics. A Bachelor's degree in a relevant field along with expertise in Shopify Plus and at least one year of experience in e-commerce is required. Join us to shape a seamless customer experience across digital platforms.

Qualifications

• Bachelor’s degree in E-commerce, Business, or Marketing is required.
• At least 1 year of relevant experience in e-commerce sales or management.
• Proficiency in Shopify Plus and data analytics is essential.

Responsibilities

• Develop strategic initiatives to boost online sales and revenue.
• Optimize website operations for improved customer experience.
• Plan and execute digital promotions and customer engagement activities.

Skills

E-commerce sales strategies

Data analytics

Digital promotions

Shopify Plus

Google Analytics

Education

Bachelor’s degree in E-commerce, Business, or Marketing

Tools

Google Ads

Meta Ads

SEO best practices

Job description

Increase online sales and revenue through performance-driven strategies.

Enhance user experience and conversion rates on the e-commerce website.

Optimize digital promotions to drive engagement and customer retention.

Leverage data analytics to refine marketing and sales strategies.

Job Responsibilities

• Develop and implement strategic initiatives to boost online sales and increase revenue.
• Identify opportunities to enhance pricing, promotions, and bundling strategies.
• Collaborate with marketing team to ensure all sales-driven campaigns are optimized for maximum ROI.
• Work with procurement team to align online inventory with demand trends.
• Identify and resolve factors affecting cart abandonment rates and purchase friction points.
• Monitor industry and competitor trends to adjust pricing and sales tactics accordingly.

Website Management & Optimization

• Oversee daily website operations, ensuring seamless customer experience and functionality.
• Work with developers to enhance site performance, speed, and mobile responsiveness.
• Optimize UI/UX design, navigation, and content layout for better engagement and conversions.
• Ensure accurate and up-to-date product listings, descriptions, pricing, and availability.
• Conduct A/B testing on landing pages, checkout flows, and product pages to improve performance.
• Troubleshoot and resolve technical issues related to the e-commerce platform.

Digital Promotions & Customer Engagement

• Plan and execute e-commerce promotions, flash sales, and seasonal campaigns.
• Align promotional efforts with social media, paid ads, and influencer marketing strategies.
• Implement email marketing and push notification strategies to re-engage potential buyers.
• Analyze and optimize customer journey touchpoints for improved engagement.

Data Analysis & Performance Tracking

• Track and analyze key e-commerce metrics (traffic, conversion rate, average order value, etc.).
• Identify bottlenecks and optimize conversion funnels to enhance performance.
• Prepare monthly performance reports with actionable insights for improvement.
• Conduct competitive analysis and market research to adapt strategies accordingly.

Customer Experience & Support Coordination

• Work with customer support teams to address order fulfillment issues and customer concerns.
• Improve post-purchase experience with efficient return/exchange processes and customer service touchpoints.
• Ensure a seamless shopping experience across desktop, mobile, and app platforms.

Job Requirements

• Bachelor’s degree in E-commerce, Business, or Marketing field.
• At least 1 year of experience in e-commerce sales, online store management, or digital retail strategies.
• Strong expertise in Shopify Plus.
• Proficiency in Google Analytics, Meta Ads, Google Ads, and SEO best practices.
• Data-driven mindset with strong analytical and problem-solving skills.
• Experience in campaign planning and digital promotions.
• Knowledge of customer retention strategies, email marketing, and loyalty programs.