E-COMMERCE AND MARKETING ADMIN

J.Arthur (M) SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur is looking for an E-Commerce & Marketing Admin to manage product catalogs, support order fulfillment, and execute marketing campaigns. The role requires a Bachelor's degree in Marketing or Business Administration and 1-3 years of experience in an e-commerce or marketing role. Key responsibilities include website management, email marketing, and performance reporting. This is a full-time position offering professional growth in a dynamic environment.

Qualifications

• 1-3 years of experience in an e-commerce, marketing, or administrative role.
• Hands-on experience with a major e-commerce platform.
• Familiarity with digital marketing tools.

Responsibilities

• Manage and maintain the product catalog across e-commerce platforms.
• Monitor and process online orders, coordinating with logistics.
• Track and report on key e-commerce performance metrics.

Skills

Excellent organizational skills

Strong written and verbal communication skills

Ability to prioritize tasks

Proactive attitude

Education

Bachelor’s degree in Marketing, Business Administration, or related field

Tools

Google Analytics

Mailchimp/Klaviyo

Microsoft Office Suite

Job description

Job Title: E-Commerce & Marketing Admin

Department: E-Commerce & Marketing Admin

Reports To: Director

Location: Sentul, Kuala Lumpur

Employment Type: Full-Time

E-commerce Operations & Administration

• Product Management:
  • Manage and maintain the entire product catalog across the e-commerce platform(s) (e.g., Website, Shopee, TikTok, Facebook & etc).
  • Ensure all product listings are accurate, including pricing, inventory levels, descriptions, images, and specifications.
  • Conduct regular audits of the website to ensure links, pages, and product information are functioning correctly.
• Order Fulfillment Support:
  • Monitor and process online orders, coordinating with the logistics/warehouse team to ensure timely and accurate shipping.
  • Manage customer inquiries related to orders, shipping, and returns via email, phone, or live chat.
  • Process returns, exchanges, and refunds in the e-commerce system.
• Site Maintenance:
  • Update website content (banners, landing pages, promotions)
  • Manage technical SEO components such as meta descriptions and alt tags for products and pages.

Marketing Execution & Support

• Email Marketing:
  • Assist in designing, building, testing, and deploying email marketing campaigns (e.g., newsletters, promotional emails, abandoned cart sequences)
  • Manage and segment customer mailing lists.
• Social Media & Content:
  • Assist in scheduling and posting content on various social media platforms.
  • Coordinate and manage the asset library (photos, videos, graphics) for marketing use.
• Campaign Support:
  • Set up and monitor discount codes, promotions, and special offers on the e-commerce platform.
  • Assist the Marketing Manager in preparing assets and scheduling paid digital advertising campaigns (e.g., Google Ads, Facebook/Instagram Ads).

Reporting & Analysis

• Track and report on key e-commerce performance metrics (e.g., conversion rate, average order value, site traffic, top-selling products).
• Use tools like Google Analytics to monitor website traffic and user behavior, identifying opportunities to improve.
• Prepare weekly/monthly reports detailing sales performance and marketing campaign effectiveness.

Required Skills & Qualifications

• Education: Bachelor’s degree in Marketing, Business Administration, Communications, or a related field (or equivalent practical experience).
• Experience:
  • 1-3 years of experience in an e-commerce, marketing, or administrative role.
  • Hands‑on experience with at least one major e-commerce platform (e.g., Shopify, Shopee, TikTok & etc).
  • Familiarity with digital marketing tools (e.g., Google Analytics, Mailchimp/Klaviyo, CRM systems).
• Technical Skills:
  • Proficiency in Microsoft Office Suite
  • Basic understanding of web content management
• Soft Skills:
  • Excellent organizational skills and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
  • A proactive, results‑oriented attitude and ability to work independently.