Duty Manager

Tamu Hotel & Suites Kuala Lumpur; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Job summary

Tamu Hotel & Suites Kuala Lumpur is seeking a senior staff member to oversee daily Front Desk operations, ensuring smooth functioning and exceptional guest service during shifts. The role requires hands-on leadership in the lobby, supervising staff and resolving issues to maintain brand standards.

The candidate will act as a point of contact for both staff and guests, coordinating with departments to uphold service quality and guest satisfaction.

Qualifications

• Experience in hotel front desk operations.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee the daily front desk operations to ensure high service standards.
• Lead and supervise Front Office team and coordinate with other departments.
• Remain hands-on in lobby areas, acting as a liaison and manager during shifts.
• Follow up on guest complaints and resolve issues in absence of Front Office Manager.
• Maintain an elegant environment and deliver personalized guest experiences.

Skills

Front desk supervision

Guest service leadership

People management

Job description

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A senior staff member responsible for overseeing the daily operations of a business, ensuring smooth functioning and customer satisfaction during a specific shift. They act as a point of contact for both staff and customers, managing issues, supervising staff, and maintaining company standards. This is where they maintaining operations and resolving problems is essential.

RESPONSIBILITIES:

1. 1. Responsible for overall administration and operation of the Front Desk and to maintain a high and consistent standard of service in line with the administration policies of the Front Office Manager.
2. 2. Performs the role of a service team leader for an outstanding service for guests at all time and have a supervisory role over all Front Office team members within the hotel and a liaison role with all other departments.
3. 3. He/ she is responsible for the smooth operation of the Front Office department and should spend most of his/her time at the “Heart” of the Front Office operation and be present in the lobby area, acting as a “hands on” manager.
4. 4. He/she will be responsible for following up guest complaints pertaining to the Front Desk and will be required to act on behalf of the Front Office Manager in his/her absence.
5. 5. Ability to maintain and develop an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all operation periods. Develops close relationship to all guests and enhance the guest experience by providing personalized service.