Duty Manager

Accor Hotels; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group is seeking a highly organized and customer-focused Duty Manager in Kuala Lumpur. You will ensure smooth daily operations and supervise staff to deliver exceptional service while maintaining high guest satisfaction standards. The role requires a Bachelor's degree in Hotel Management and at least 2 years of relevant experience. This position offers growth opportunities for ambitious candidates.

Qualifications

• Minimum of 2 years of relevant experience in the hospitality industry.
• Ability to work flexible hours including nights, weekends, and holidays.
• Strong organizational and multitasking abilities.

Responsibilities

• Ensure smooth daily operations and high standards of guest satisfaction.
• Supervise and manage staff to deliver exceptional service.
• Handle guest complaints and resolve issues promptly.

Skills

Excellent communication skills in English

Strong leadership abilities

Problem-solving skills

Customer-focused mindset

Detail-oriented

Education

Bachelor's degree in Hotel Management or related field

Tools

MS Office (Excel, Word, PowerPoint)

Property Management Systems (PMS)

Job description

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.

Job Description

We are seeking a highly organized and customer-focused Duty Manager to join our team in Kuala Lumpur, Malaysia. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining high standards of guest satisfaction in our establishment.

• Conduct daily briefings and ensure effective communication of important information to team members
• Supervise and manage staff to deliver exceptional service and meet departmental standards
• Review and analyze workflows at the Front Desk, suggesting improvements to enhance efficiency
• Monitor rate variance reports to ensure proper rooms revenue control and approve discounts when necessary
• Collaborate with the teamon guest services and hotel operations
• Maintain accurate documentation of all guest-related issues using the logbook
• Handle guest complaints and resolve issues promptly and professionally
• Oversee check-in and check-out procedures, ensuring a seamless experience for guests
• Implement and enforce hotel policies and procedures
• Coordinate with other departments to ensure smooth interdepartmental operations
• Conduct regular inspections of public areas and guest rooms to maintain quality standards
• Train and mentor new team members to uphold service excellence

Qualifications

• Bachelor's degree in Hotel Management or related field
• Minimum of 2 years of relevant experience in the hospitality industry
• Excellent reading, writing, and oral communication skills in English
• Proficiency in MS Office suite, including Excel, Word, and PowerPoint
• Strong leadership and team management abilities
• Exceptional problem-solving and decision-making skills
• In-depth knowledge of hospitality industry standards and best practices
• Ability to work flexible hours, including nights, weekends, and holidays
• Excellent interpersonal skills with a customer-focused mindset
• Detail-oriented with strong organizational and multitasking abilities
• Ability to remain calm and efficient under pressure
• Experience with property management systems (PMS) preferred