Driver Support Operations Analyst

Grab; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading superapp company in Petaling Jaya is seeking a role focused on enhancing driver support operations through data analysis and process optimization. Responsibilities include analyzing performance data, developing efficient support workflows, and collaborating across teams for improved procedures. The ideal candidate has experience in business operations, and proficiency in tools like Excel and SQL.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Parental and Birthday leave

Grabber Assistance Programme

FlexWork arrangements

Qualifications

• 2 or more years of experience in rideshare, logistics, fleet management, or customer support operations.
• Experience creating operational reports and using data for decision-making.
• Experience with workflow optimization and change management principles.

Responsibilities

• Analyze operational and onboarding data to identify trends and gaps.
• Develop dashboards that track activation timelines and support responsiveness.
• Identify operational bottlenecks and align on improved procedures.

Skills

Process improvement

Business operations

Excel

SQL

Tableau

Power BI

Data analysis

Change management

Education

Lean Six Sigma certification

Kaizen certification

Tools

Microsoft D365

Job description

A leading superapp company in Petaling Jaya is seeking a role focused on enhancing driver support operations through data analysis and process optimization. Responsibilities include analyzing performance data, developing efficient support workflows, and collaborating across teams for improved procedures. The ideal candidate has experience in business operations, and proficiency in tools like Excel and SQL.