DOLCE & GABBANA Client Advisor (Contract) (TRX)

DOLCE&GABBANA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury brand in Kuala Lumpur is seeking a passionate retail professional to provide exceptional service and drive sales. The role involves building client relationships, providing product knowledge, and ensuring a high standard of store presentation. Candidates should have at least 2 years of retail experience, preferably in luxury, and possess strong clienteling skills. This position is highly interactive and requires an outgoing personality.

Qualifications

• At least 2 years of working experience in the retail field, preferably with luxury brands.
• Passion in Luxury Retail.
• Ability to build long lasting relationships with clients.

Responsibilities

• Ensure the achievement of the sales goals, enhancing and developing the business.
• Provide an excellent client experience demonstrating knowledge about product.
• Uphold grooming and housekeeping standards.
• Assist in merchandising and maintenance of the shop floor.

Skills

Clienteling skills

Organizational skills

Strong understanding of Client Service needs

Pleasant and outgoing personality

Job description

Overview Scope

Sell product and provide an excellent service to clients

Be an ambassador of the brand

Ensure that every client is treated according to the DG expectations

Tailor the clients experience in order to elevate their experience and impression of the brand

Role overview

Key Responsibilities

Ensure the achievement of the sales goals, enhancing and developing the business

Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony

• Guarantee cross and up-selling of products for all product categories available in the store
• Build long lasting relationships with the clients
• Constantly update the Client Book information and use its contents to drive business
• Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
• Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client

Uphold grooming standards in accordance with the DG procedure

Assist in merchandising and maintenance of the shop floor

Uphold housekeeping standards in all areas of the store

Able to maintain the visual display of the products

Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment

Understand and follow all company policies and procedures related to sales and service

Ensure security awareness through client approach and service

Perform other duties as directed

Remain up to date on current trends

Be engaged in social network

Requirements

At least 2 year(s) of working experience in the retail field, luxury brands is preferred

Passion in Luxury Retail

Strong understanding of Client Service needs

Good clienteling skills

Organizational skills and understanding of priorities

• Pleasant and outgoing personality