Documentation & Process Lead — Assistant Manager

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading multinational leisure company in Genting Highlands is seeking an Assistant Manager to oversee documentation, policy, and process development for its theme park operations. The role requires a Bachelor's degree and significant experience in management, QA, and technical writing. Ideal candidates will demonstrate proficiency in Microsoft Office and excellent communication skills. Join a dynamic team dedicated to delivering world-class services while shaping the future of entertainment and hospitality.

Qualifications

• 4-6 years of working experience, with 3 years in management or supervision.
• Experience in Quality Assurance, Technical Writing, ISO 9001, and Process Improvement.
• Experience in a document control capacity.

Responsibilities

• Manage and engage team members with effective feedback.
• Develop and review performance management processes.
• Facilitate development of operation manuals and training documents.
• Collaborate with operations to ensure safety in procedures.
• Support training interventions based on documentation.

Skills

Proficiency in Microsoft Office Suite

Excellent written communication skills

Detail-oriented

Strong organizational skills

Interpersonal skills

Education

Bachelor’s degree in any discipline

Tools

Document Control

Job description

A leading multinational leisure company in Genting Highlands is seeking an Assistant Manager to oversee documentation, policy, and process development for its theme park operations. The role requires a Bachelor's degree and significant experience in management, QA, and technical writing. Ideal candidates will demonstrate proficiency in Microsoft Office and excellent communication skills. Join a dynamic team dedicated to delivering world-class services while shaping the future of entertainment and hospitality.