Director, Tech & Ops Performance Management & Commercial Controls

Prudential Services Asia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a Director of Tech & Ops Performance Management & Commercial Controls. This leadership role demands a results-driven individual with at least 10 years of experience in performance management or commercial governance. You will drive operational excellence and establish financial discipline while engaging with senior stakeholders across the organization. Notable skills in strategic thinking and analytics are essential. MBA preferred.

Qualifications

• 10+ years of experience in performance management, business planning, or commercial governance roles.
• Strong financial and analytical skills, with experience in budgeting, forecasting, and KPI development.
• Proven ability to lead cross-functional initiatives and influence senior stakeholders.
• Experience in strategic planning or transformation programs is a plus.

Responsibilities

• Oversee performance management and commercial controls within the Strategic Planning function.
• Develop and implement enterprise-wide performance management frameworks and KPIs.
• Lead performance review cadence, including quarterly business reviews and annual planning cycles.
• Establish and maintain commercial governance frameworks to ensure financial discipline and risk mitigation.
• Monitor and control commercial commitments across strategic initiatives.

Skills

Strategic thinking

Financial acumen

Stakeholder management

Analytical skills

Education

Bachelor’s degree in business, Finance, Economics, or related field

MBA or equivalent preferred

Job description

Director, Tech & Ops Performance Management & Commercial Controls

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We are seeking a results-driven and analytically strong leader to oversee Performance Management, and Commercial Controls within the Strategic Planning function. This role is critical in driving operational excellence, financial discipline, and strategic alignment across the organization. The ideal candidate will bring a strong blend of strategic thinking, financial acumen, and stakeholder management to support business growth and transformation.

Performance Management

Develop and implement enterprise-wide performance management frameworks and KPIs covering Technology and Operations.

Lead the performance review cadence, including quarterly business reviews and annual planning cycles.

Develop and maintain Performance Dashboards – ‘Tech & Ops Cockpit’

Partner with specific teams to track progress against strategic goals and identify improvement opportunities.

Provide actionable insights through performance dashboards and executive reporting.

Commercial Controls

Establish and maintain commercial governance frameworks to ensure financial discipline and risk mitigation.

Monitor and control commercial commitments, investments, and spend across strategic initiatives.

Partner with Procurement, Finance, and Legal to ensure compliance with internal policies and external regulations.

Lead post-investment reviews and benefit realization tracking.

Stakeholder Engagement

Act as a trusted advisor to senior leadership, providing insights and recommendations to drive performance.

Facilitate cross-functional collaboration to ensure alignment and execution of strategic initiatives.

Prepare and present materials for executive committees and board-level discussions.

Qualifications & Experience:

10+ years of experience in performance management, business planning, or commercial governance roles.

Strong financial and analytical skills, with experience in budgeting, forecasting, and KPI development.

Proven ability to lead cross-functional initiatives and influence senior stakeholders.

Experience in strategic planning or transformation programs is a plus.

Bachelor’s degree in business, Finance, Economics, or related field; MBA or equivalent preferred.

Kuala Lumpur City Centre, Kuala Lumpur, MY