Director of Spa and Wellness (Pre-Opening)

IHG Hotels & Resorts; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel chain in Malaysia is seeking a Director of Wellness and Spa to oversee and enhance wellness offerings, ensuring exceptional guest experiences and operational excellence. The role requires strong leadership in spa management and a deep understanding of wellness programming. Competitive benefits and opportunities for professional development are offered.

Qualifications

• Minimum 5–7 years of experience in spa and wellness operations.
• At least 2 years in a leadership role within a luxury hotel or wellness brand.
• Experience in retail product management.

Responsibilities

• Lead and manage the wellness offerings at the hotel.
• Ensure exceptional guest experiences and operational excellence.
• Monitor financial performance and manage departmental budgets.

Skills

Strong knowledge of spa therapies

Leadership abilities

Fluent in English

Education

Degree or diploma in Spa Management, Hospitality, or Health Sciences

Tools

Wellness software

Booking systems

Job description

About The Job

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.

Do you see yourself as Director of Wellness and Spa (Pre-opening) at IHG?

As the Director of Wellness and Spa, you will lead the strategic development and daily operations of the hotel’s wellness offerings—including the spa, fitness center, and holistic wellbeing programs. Your focus will be on delivering exceptional guest experiences, driving revenue, ensuring operational excellence, and promoting a culture of health and wellbeing aligned with InterContinental’s brand promise of providing a luxury experience with meaningful purpose.

Key Responsibilities

Strategic Leadership

• Develop and implement the wellness strategy in line with the hotel’s positioning and guest needs
• Create and evolve a diverse range of spa and wellness offerings, including signature treatments and holistic experiences
• Lead wellness innovation by staying ahead of global trends in health, beauty, and mindfulness

Operational Management

• Oversee the daily operations of the spa, fitness, and wellness facilities to ensure exceptional service and hygiene standards
• Ensure all equipment, facilities, and treatment rooms are in excellent condition
• Develop and monitor SOPs for all areas of wellness and spa operations

Guest Experience

• Ensure every guest receives a world-class, personalized experience that reflects InterContinental’s luxury standard
• Handle VIP requests and guest feedback with discretion and professionalism
• Curate wellness journeys for individual guests and groups (e.g. weddings, events, corporate wellness)

Team Leadership

• Lead, inspire, and train a team of spa therapists, fitness instructors, and support staff
• Conduct regular performance reviews, team meetings, and wellness training sessions
• Create a positive and professional work environment that reflects IHG’s people-first values

Financial Performance

• Prepare and manage departmental budgets, revenue forecasts, and cost control
• Maximize revenue opportunities through creative promotions, upselling, and guest engagement
• Track KPIs such as treatment room utilization, therapist productivity, and guest satisfaction scores

Brand Standards & Compliance

• Ensure compliance with IHG’s luxury brand standards, spa hygiene, and safety regulations
• Uphold local licensing requirements and international best practices

Qualifications & Experience

• Degree or diploma in Spa Management, Hospitality, or Health Sciences
• Minimum 5–7 years of experience in spa and wellness operations, with at least 2 years in a leadership role within a luxury hotel or wellness brand
• Strong knowledge of spa therapies, fitness trends, and wellness programming
• Experience working with wellness software, booking systems, and retail product management
• Fluent in English (verbal and written); other languages an advantage

HOW DO I DELIVER THIS?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in its own way, and at the heart of it all are specific, core service skills:

• True Attitude: Being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: Having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you to help and support them during their stay.
• True Listening: Focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: Providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.