Director of Rooms - Hotel / Resort

Lucky Land Resort Sdn. Bhd.; Semporna; On-site; MYR 100,000 - 130,000; Full time

Job summary

A luxury hospitality group is seeking an experienced operational leader to oversee daily activities at their Semporna location. The ideal candidate will have over 10 years in hotel management, including senior leadership experience. Responsibilities include directing front desk operations, maximizing revenue, and ensuring guest satisfaction. Proficiency in English and Mandarin is essential, as well as expertise in property management systems and data analytics. This role offers an exciting opportunity to shape a culture of excellence.

Qualifications

• Requires 10+ years of progressively responsible hotel management experience.
• At least 3–5 years in a senior leadership role.
• Professional working proficiency in English and Mandarin.

Responsibilities

• Direct daily operations for front desk, concierge, and housekeeping.
• Collaborate with sales and marketing to maximize revenue.
• Monitor guest feedback and resolve complaints.
• Manage departmental budgets and analyze financial statements.
• Hire, train, and mentor department managers and supervisors.

Skills

Exceptional communication

Crisis management

Flexible working hours

Education

Bachelor’s degree in Hospitality Management

Tools

Property Management Systems (e.g., Opera, RoomKeyPMS)

Data analytics and revenue management tools

Job description

Operational Leadership: Directs daily operations for front desk, concierge, and housekeeping to ensure brand standards are consistently met.

Revenue Management: Collaborates with sales and marketing to maximize room revenue, occupancy, and Average Daily Rate (ADR).

Guest Satisfaction: Monitors guest feedback (NPS, online reviews) and resolves complaints to maintain high service levels.

Financial Oversight: Manages departmental budgets, analyzes financial statements, and controls labor costs to ensure profitability.

Team Development: Responsible for hiring, training, and mentoring department managers and supervisors to foster a culture of excellence.

Core Requirements

Education: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required.

Experience: Requires 10+ years of progressively responsible hotel management experience, with at least 3–5 years in a senior leadership role.

Technical Skills: Mastery of Property Management Systems (e.g., Opera, RoomKeyPMS) and proficiency in data analytics and revenue management tools.

Soft Skills: Exceptional communication, crisis management, and the ability to work flexible hours, including weekends and holidays.

Language Requirements

Fluent in English: Professional working proficiency in reading, writing, and speaking.

Fluent in Mandarin: Ability to conduct business negotiations and deliver presentations.

Note: Proficiency levels will be assessed during the interview process.