Director of Rooms: Guest Experience & Revenue Leader

Lucky Land Resort Sdn. Bhd.; Semporna; On-site; MYR 100,000 - 130,000; Full time

Job summary

A luxury hospitality group is seeking an experienced operational leader to oversee daily activities at their Semporna location. The ideal candidate will have over 10 years in hotel management, including senior leadership experience. Responsibilities include directing front desk operations, maximizing revenue, and ensuring guest satisfaction. Proficiency in English and Mandarin is essential, as well as expertise in property management systems and data analytics. This role offers an exciting opportunity to shape a culture of excellence.

Qualifications

• Requires 10+ years of progressively responsible hotel management experience.
• At least 3–5 years in a senior leadership role.
• Professional working proficiency in English and Mandarin.

Responsibilities

• Direct daily operations for front desk, concierge, and housekeeping.
• Collaborate with sales and marketing to maximize revenue.
• Monitor guest feedback and resolve complaints.
• Manage departmental budgets and analyze financial statements.
• Hire, train, and mentor department managers and supervisors.

Skills

Exceptional communication

Crisis management

Flexible working hours

Education

Bachelor’s degree in Hospitality Management

Tools

Property Management Systems (e.g., Opera, RoomKeyPMS)

Data analytics and revenue management tools

Job description

A luxury hospitality group is seeking an experienced operational leader to oversee daily activities at their Semporna location. The ideal candidate will have over 10 years in hotel management, including senior leadership experience. Responsibilities include directing front desk operations, maximizing revenue, and ensuring guest satisfaction. Proficiency in English and Mandarin is essential, as well as expertise in property management systems and data analytics. This role offers an exciting opportunity to shape a culture of excellence.