Director, Human Resources

Quintus Search; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A prominent fast food restaurant chain in Malaysia is seeking a Director of HR to oversee operations of 90 outlets and manage a workforce of over 1500 employees. The successful candidate will lead talent acquisition and management initiatives, provide guidance on performance improvement plans, and ensure competitive employee compensation and welfare. This integral role aims to enhance workforce quality and operational excellence, driving the company's growth and culture.

Qualifications

• Proven experience in talent management and retention.
• Strong leadership skills with the ability to manage a team.
• Experience in payroll management and performance evaluation.

Responsibilities

• Oversee 90 restaurants and manage a workforce of over 1500.
• Lead talent sourcing, selection, and hiring processes.
• Advise managers on performance management and improvement plans.

Job description

Overview

Open in Malaysia since 2013, our client is an American fast food restaurant chain currently with 90+ outlets in Malaysia.

Role

Director of HR (Head)

Reporting to General Manager & CO O.

Oversee 90 restaurants in Malaysia with approximately 1500+ workforce including Head Office. Lead a team of 8 HR personnel.

Talent Management & Retention

• Sourcing, selection and hiring of the right talent to support the Company expansion.
• Working on Talent Management and Succession Planning to establish a talent pool to support business expansion.
• Oversee the recruitment plan for new restaurant and existing restaurant.
• Partnering with Operations Managers to build a sustainable workforce and drive operational excellent in terms of labor cost and quality hiring.
• Engage and collaborate with the university and colleges for future talent pipeline.
• Negotiate better rates with recruitment agencies/ executive search firms.
• Successfully revamped the employee survey system to improve the survey accuracy.
• Review the benefits/ salaries are competitive in the market as employer.
• Work on yearly performance appraisal, increment and bonus payout.
• Work on incentive plan for restaurants operations.
• Provide insights of employee welfare to Group HR.
• Build good working culture and better team spirit through celebrate success and festive celebration.
• Oversee the employee welfare activities are carry out diligently.

Performance Management

• Act as an advisor/ coach to line managers in managing Performance Improvement Plan.
• Act as an advisor/ coach to line managers for goal setting and communicate with the employee for annual review/ KPI setting
• Responsible in annual increment/ bonus payout exercise
• Oversee or handle Domestic Inquiry for severe disciplinary cases.
• Act as an advisor to line managers and business partner for handling staffs issues and industrial relation matters.
• Engage the employee via formal & informal channel and follow up with action plan.
• Review and analyze the insights to improve employee morale and retention purpose.

Payroll

• Review, monitor and analyze monthly labour cost to provide key insight of payroll management.