Director, Google Cloud Consulting, South East Asia

Google Inc.; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading global technology company in Kuala Lumpur is seeking a Director for Google Cloud Consulting to manage customer success across the region. The role includes developing strategies for growth, leading enterprise change programs, and fostering collaboration with cross-functional teams to enhance product adoption. Ideal candidates will have extensive experience in customer-facing roles and a strong educational background. This is an exciting opportunity to shape cloud consulting efforts in a diverse and dynamic environment.

Qualifications

• 15 years of customer-facing experience in enterprise software.
• Experience leading enterprise-level change programs.
• Ability to form effective working relationships across functions.

Responsibilities

• Manage all aspects of the GCC Organization to deliver measurable outcomes.
• Develop vision and roadmap for the GCC Organization in APAC.
• Lead enterprise-level change programs and track joint business goals.

Skills

Customer-facing experience

Executive influence

Product adoption strategies

Change management

Technical partnership development

Education

Bachelor’s degree or equivalent practical experience

Master’s degree or PhD in relevant fields

Job description

Google

Locations: Singapore; Kuala Lumpur, Malaysia; Bangkok, Thailand. Applicants must have valid working rights in Thailand and do not require Google’s sponsorship of a visa.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 15 years of customer‑facing experience in an enterprise software company, interfacing with executives and driving customer transformation programs.
• Experience expanding product adoption at enterprise customers, identifying patterns and best practices, and developing strategies for growth.
• Experience leading enterprise‑level change programs.
• Experience influencing executives for IaaS/PaaS/SaaS businesses.

Preferred qualifications

• Master’s degree or PhD in a Management, Technical or Engineering field.
• Experience successfully managing and building relationships with cross‑functional teams and executives at partner organizations.
• Experience in positions of increasing responsibility within customer success, professional services, sales operations, or customer operations.
• Ability to form effective working relationships across technical and business functions and companies, including technology partnerships.
• Understanding of customer telemetry and the usage of AI/ML to drive actions and activities within customer success.
• Ability to lead multiple customer‑facing organizations in a hybrid environment encompassing technical, business, and operational professionals.

About the job

Our Consulting team in Google Cloud helps customers develop migration strategies for adopting Google Cloud’s products and services to maximize their technology investment. The Director of Google Cloud Consulting (GCC) will be the strategic leader for the region, driving large‑scale enterprise cloud experience, fostering a customer‑first mindset, and accelerating adoption of solutions to meet business objectives.

In this role, you will collaborate with JAPAC pillar leads on strategy and operating models, develop an aligned GCC strategy with measurable metrics, and manage a regional team of Customer Success Managers, Technical Account Managers, Professional Services consultants, Engagement Managers, and other cross‑functional teams.

You will act as a critical thought leader and partner, shaping a post‑sales services organization, ensuring customer success, and driving better business decisions and continued technology renewal.

Responsibilities

• Manage the leadership of all aspects of the GCC Organization to deliver measurable outcomes, driving adoption of Google Cloud products and services.
• Develop the vision and roadmap and oversee the delivery of multiple programs to scale and grow the GCC Organization in APAC.
• Lead and implement enterprise‑level change programs, define success metrics, and track progress against joint business goals.
• Partner with other customer‑facing organizations (Sales, Support, Professional Services, Customer Engineering) to develop strategies and execute plans that maximize growth, customer retention, and account expansion.
• Serve as a key partner to regional Sales leadership by taking ownership of growth activities after commitment.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and English proficiency is a requirement for all roles unless otherwise stated in the posting.