Director- Data Center Operations

Oracle Corporation Malaysia Sdn. Bhd.; Malaysia; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading software company in Malaysia is seeking a Data Centre Operator to lead a team of technicians and engineers. Responsibilities include ensuring operational excellence, managing incidents, and developing team performance. Candidates should have strong leadership skills and the ability to work in a 24/7 shift environment. This role offers competitive benefits and opportunities for growth within a global organization.

Benefits

Flexible medical benefits

Life insurance options

Retirement benefits

Volunteer programs

Qualifications

• Experience in leading technical teams in IT environments.
• Strong knowledge of service delivery and operational processes.
• Ability to work under pressure and react to incidents.

Responsibilities

• Lead and manage Datacenter Technicians and Field Engineers.
• Translate organizational goals into performance objectives.
• Develop team members through training and regular reviews.
• Manage incidents and escalations effectively.
• Ensure KPI and metrics improvement.

Skills

Leadership

Operational Excellence

Coaching and Mentoring

Communication

Incident Management

Job description

Add expected salary to your profile for insights

As a member of the Cloud Hardware support organization, you will be responsible for leading a team of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Providing leadership, direction, and operational excellence within sites/territory
• Translates organisation goals into performance objectives for each team member and measures individual performance against plan.
• Develops employees through regular 1:1s, performance reviews, development, and training needs.
• Master all service delivery/operation related processes and advises team members on the effective and efficient way to use Oracle services and products, tools, interfaces and procedures.
• Responsible for KPI and metrics improvement.
• Reacting to and managing any incidents/escalation that occur, driving resolution and after-action analysis.
• Working at a global level with peers to achieve consistency.
• Coaching and mentoring individual contributors across the organization
• Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

Salary match Number of applicants Skills match

Information & Communication Technology More than 10,000 employees

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We’re using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change.

Whether you want to break new ground as a developer or help customers reimagine their business in the cloud, joining Oracle opens up a world of opportunity for your future.

Be careful This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself Report this job ad

What can I earn as a Data Centre Operator