Director, Consumer Marketing

Mastercard; Kuala Lumpur; Hybrid; MYR 180,000 - 250,000; Full time

Job summary

A global payment technology company is seeking an experienced Director of Consumer Marketing in Kuala Lumpur. This role involves developing innovative marketing strategies to boost brand awareness and loyalty while managing budgets and partnerships. The ideal candidate has over 15 years of marketing experience, with strong leadership and communication skills. The position offers a hybrid work environment and opportunities for professional growth.

Benefits

Flexible workplace

Best-in-class wellbeing programs

Peer recognition program

Qualifications

• 15+ years of work experience in marketing.
• Experience in managing marketing in a multinational organization preferred.
• Proven experience in marketing campaigns.

Responsibilities

• Develop and implement marketing strategies.
• Manage budgets based on business priorities.
• Work with agencies on marketing campaigns.
• Review marketing activities and ROI.
• Build relationships with strategic partners.

Skills

Strong leadership

Excellent communication skills

Time management

Attention to detail

Budget management

Education

Bachelor’s degree in business, marketing, communications, or related field

Job description

This job is for a Director of Consumer Marketing at Mastercard. You might like this job because it involves crafting creative marketing strategies to boost brand awareness and customer loyalty while collaborating with innovative partners globally.

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Consumer Marketing The Director, Consumer Marketing, develops a fully integrated strategy for the business. He/She is responsible in marketing of media assets through campaigns, promotions and events, using new and innovative marketing methods for B2C, B2B and B2B2C initiatives. He/She is responsible for the use of integrated channels to attract customers and increase our brand awareness as well as running ongoing initiatives with strategic partners in market like banks, e-communication players, fintechs etc.

Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Consumer Marketing The Director, Consumer Marketing, develops a fully integrated strategy for the business. He/She is responsible in marketing of media assets through campaigns, promotions and events, using new and innovative marketing methods for B2C, B2B and B2B2C initiatives. He/She is responsible for the use of integrated channels to attract customers and increase our brand awareness as well as running ongoing initiatives with strategic partners in market like banks, e-communication players, fintechs etc.

This person will also oversee marketing and public relations efforts. The marketing director uses analytics to identify suitable channels for targeted customers, and review marketing activities and the return on investment (ROI). Builds good relationships with key strategic partners and is able to work within given budgets. Also works with key internal partners to ensure alignment with the organization’s plans. This person should be customer‑centric with good business knowledge, is a strong leader, who is able to speak well and develop a highly competent team of co‑workers.

Role

• Manage budgets based on business priorities and analysis of return on investment (ROI).
• Work with appointed agencies on marketing, media and communications.
• Assign budgets to integrated channels and platforms with high returns.
• Determine strategies and actions to promote the company’s brand image.
• Determine indicators to track the performance of marketing and media projects and ensure that we are able to maximize the investment for us and our partners.
• Develop new ways to engage the community to improve customer experience and loyalty.
• Direct messaging and campaign strategies for media assets and business priorities.
• Guide strategies to promote the use of digital marketing channels.
• Lead the planning of marketing campaign launches for media assets, including media briefs.
• Provide advice in communicating the key messages during events.
• Review customer insights to identify the marketing strategies for media assets.
• Develop and measure social media content and manage our social publishing calendar.
• Develop B2B2C best practices and deliver campaigns with issuers leveraging Mastercard’s suite of marketing assets.

Role Requirements

• At least a Bachelor’s degree in business, marketing, communications, or related field with at least 15 years of work experience.
• Experience in managing the marketing function in a Multinational organization preferred.
• Proven marketing campaign experience.
• Effective time management skills and the ability to multitask.
• Excellent communication skills.
• Attention to detail.
• Proven ability to manage budgets.
• Professional and proactive work ethic.
• High competence in project and stakeholder management.
• Experience with digital marketing forms such as social media marketing and content marketing.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Job Requirements

Company Benefits

Workplace flexibility

At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work.

Get access to best‑in‑class inclusive wellbeing programs and resources to help you be your best self.

Mastercard offers Recognizing You globally—it’s our peer‑to‑peer recognition program that enables us to celebrate the big and small wins every day!

Connecting everyone to priceless possibilitiesAt Mastercard,we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good. We offer a wide variety of opportunities for passionate individuals who want a growing career with impact. Explore career…