Director, COE ERP Managed Services

Innovation Associates Consulting Sdn Bhd; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consulting firm in Cyberjaya seeks a Project and Program Manager to drive substantial sales initiatives and client relationships. The successful candidate will possess a Bachelor's Degree and a minimum of 10 years' experience, including 8 years in managerial roles. Responsibilities include expanding market presence, managing project revenues, and delivering strategic solutions. The role demands strong analytical skills, knowledge in ERP deployments and Cloud services, ensuring client satisfaction in all engagements.

Qualifications

• Solid experience in ERP deployment, application implementation, and Cloud engagements.
• Strong analytical and reporting skills using analytical software.
• Knowledge on latest IT applications, software solutions, and hardware.
• Minimum 10-12 years of working experience in a project and program manager role.

Responsibilities

• Lead complex sales cycles and negotiate strategic client partnerships.
• Expand the company’s footprint into new markets.
• Conduct strategic research and develop innovative service offerings.
• Manage project scope to achieve revenue targets.
• Ensure high client satisfaction and effective relationship management.

Skills

ERP deployment

Application implementation

Cloud engagements

Analytical skills

Reporting skills

Knowledge of latest IT applications

Education

Bachelor's Degree in Computer Science/Information Technology/ Technology/ Engineering/ Business

Job description

Responsibilities

• Directly translate technical expertise into sustainable commercial success by leading complex sales cycles, structuring high-value contracts, and negotiating strategic client partnerships. Establish and nurture a robust pipeline of future revenue streams, ensuring business development efforts lead to profitable and scalable growth.
• Expand the company’s footprint into new geographic or vertical markets, effectively positioning the department's capabilities as a competitive differentiator.
• Identify and cultivate emerging market demands by conducting strategic research and analysis. Develop and champion innovative service offerings and commercial models that leverage the department’s technical excellence.
• Manage project scope to achieve revenue targets (as per budget), ensuring successful delivery (on time, within scope, optimal resource utilization, and meeting project financials). Proactively expand opportunities (upsell/cross-sell) within existing projects.
• Achieve targeted and ensuring high client satisfaction with effective client relationship management within the unit and building relationships across the wider group.
• Make a variety of complex decisions that primarily affect the area of control and provide and implement workable solutions to business issues/problems with minimum referral to senior management.
• Apply advanced analytical skills in assessing concepts/principles and alternative solutions. Produce, interpret, and analyze weekly and monthly management dashboards and reports for periodical review.
  

Requirements

• Qualification: Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology/ Technology/ Engineering/ Business or equivalent
• Required skill(s): Solid experience in ERP deployment, application implementation and Cloud engagements. Strong analytical and reporting skills using analytical software. Have knowledge on latest IT applications, software solutions and hardware
• Key quality(s): Posesses an inquisitive mind and is focused, able to find information, problem solver, and maintain a detailed eye for both inputs and outcomes. Agile and able to facilitate change initiatives.
• Required language(s): English and Bahasa Malaysia
• Desired experience/exposure: Minimum 10-12 years of working experience with at least 8 years in a project and program manager role managing of more than 50 employees.Have managed key clients form both Public and Private Sector