Digital Solution Architect, Advisor

Zebra Technologies (M) Sdn Bhd; Penang; Hybrid; MYR 150,000 - 180,000; Full time

Job summary

A leading technology firm in Malaysia is looking for an Advisor, Digital Solution Architect to design and implement scalable, AI-integrated solutions. This hybrid role requires a Bachelor's degree and 8-10 years of experience in enhancing operational efficiency and customer experience through digital support tooling. The ideal candidate will provide technical leadership and collaborate with teams to foster innovative digital solutions.

Qualifications

• Bachelor's degree.
• 8-10 years of work experience.
• Lead in enhancing and executing a web and content strategy.

Responsibilities

• Design and implement scalable digital support tooling to enhance customer experience and operational efficiency.
• Establish governance frameworks for data integrity and compliance with organizational goals.
• Collaborate with teams to deliver innovative digital support solutions.

Job description

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

The Advisor, Digital Solution Architect designs and implements scalable, AI-integrated knowledge management solutions. This role enhances operational efficiency, supports consistent digital solution implementation, and ensures governance and alignment across the services group.

Additionally, this role harmonizes support portals and standardizes the web support experience, drives the next-generation digital support tooling and automation roadmap, and synthesizes internal and external customer/partner feedback to enhance the web user experience.

Remote Work: Hybrid

Overview:

The Advisor, Digital Solution Architect plays a crucial role in designing and implementing scalable, digital support tooling that enhances operational efficiency and customer experience.

Responsibilities:

• Design and implement scalable, digital support tooling that enhance operational efficiency and customer experience.
• Oversee the integration of generative AI and automation tools into knowledge platforms, driving transformative support capabilities.
• Establish governance frameworks to ensure data integrity, scalability, and alignment with organizational goals.
• Maintain a scalable framework and governance across the services group to support consistent implementation of digital solutions.
• Apply data-driven methodologies to assess and optimize digital tooling and ensure alignment with customer needs.
• Collaborate with business and technical teams to define and deliver innovative digital support solutions.
• Provide technical leadership for the continuous improvement of content delivery systems and knowledge workflows.
• Monitor and assess emerging technologies to identify opportunities for driving further efficiencies and insights.

Qualifications:

• Bachelor's degree
• 8-10 years of work experience
• Key Skills and Competencies: Lead in enhancing and executing a web and content strategy that drives high engagement, Act as the Editor-in-chief for all content to ensure quality, clarity, and consistency, Stay updated on industry trends and enhance the site's strategy as needed.