Digital Service/Social Media - Courtyard By Marriott Subang

Courtyard by Marriott; Subang Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Courtyard by Marriott Subang is seeking a Marketing Specialist to support eCommerce initiatives across the Brand, Marketing and Digital teams. You will manage social media channels and online communities, ensuring brand consistency and driving guest engagement across platforms.

Responsibilities include executing digital activities, generating analytics, and providing strong communication to help deliver compelling hotel experiences in the Subang Jaya region.

Qualifications

• 2-year degree in Marketing, PR, Business Administration or related major.
• Experience in marketing or PR preferred.
• Strong written and verbal communication skills.

Responsibilities

• Support the implementation of eCommerce strategies with the Brand, Marketing and Digital team.
• Manage day-to-day activities for social media channels and communities.
• Analyze online performance and generate regular reports on trends and hotel performance.
• Coordinate with cross-functional teams to ensure brand consistency and excellent guest experience.
• Provide training and motivation to team members as needed and uphold company policies.

Skills

Social media management

Digital marketing

Analytics

Education

2-year degree in Marketing, PR, Business Administration or related major

Job description

Additional Information

• Job Number: 26117468
• Job Category: Sales & Marketing
• Location: One Marriott Drive, Need Address, Subang Jaya, Malaysia VIEW ON MAP
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Hotel Description

Courtyard by Marriott Subang, featuring 280 guest rooms and suites, will be part of a mixed-use development that includes retail shops. Strategically located in Subang Jaya within the Petaling District of Greater Kuala Lumpur, the hotel is positioned along Jalan Lapangan Terbang Subang, approximately an 8-minute drive from Sultan Abdul Aziz Shah Airport (formerly Subang Airport). Subang Jaya is a vibrant hub for various businesses and industries, making it a popular location for events, trade shows, and exhibitions. The hotel is estimated to open in Q4 2026.

The hotel will offer a range of facilities including an all-day dining restaurant, bars, a swimming pool, fitness center, one ballroom, and three meeting rooms, with a total event space of 965 sqm.

Position Summary

Support the Brand, Marketing and Digital organization on implementation of eCommerce strategies. Responsible for executing digital activities as assigned based on key initiatives and strategies. Verify that all activities are in alignment to provide the support needed for successful implementation of the eCommerce plans across the region. Manage the day-to-day activities for social media channels. Manage active and engaged communities around a defined topic or topics by monitoring online conversations. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. Provide measurement of the impact of online presence to the hotel’s overall business. Generate reports and analytics on current trends and hotel's performance.

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: A 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.