Digital Service Senior Executive

ZALORA Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading online fashion retailer is looking for an individual to oversee the setup and launch of new stores on third-party marketplaces in Malaysia and Singapore. The role involves managing end-to-end e-store operations, coordinating marketing efforts, and analyzing performance metrics to enhance growth. Ideal candidates should have in-depth knowledge of Lazada and Shopee, along with strong negotiation and communication skills. A proactive and results-driven attitude is essential for success in this fast-paced environment.

Qualifications

• Previous responsibility in growing brands digital revenue streams via marketplace channels.
• Strong negotiator with a commercial mindset.
• Results driven and detail oriented.
• Proactive attitude with a positive mindset.

Responsibilities

• In charge of launching new stores on third-party marketplaces in MY and SG.
• Manage e-store operations for a portfolio of fashion brands.
• Coordinate and execute marketing efforts on multiple platforms.
• Support growth and performance with monthly KPIs.

Skills

In depth knowledge of Lazada and Shopee Seller Center

Experience on operating vendor’s activities

In-platform marketing tools

Results driven

Strong negotiator

Great communication skills

Strong analytical skills

Job description

Add expected salary to your profile for insights

• In charge of the setup and launch of new stores on third party marketplaces in MY and SG within the agreed timelines, with specific focus on: account opening, application to Malls / Premium areas, store decoration in line with brands / commercial PIC requirements, product upload, launch campaigns and pricing upload.
• Manage the end to end e-store operations of a portfolio of fashion brands on third party marketplaces, specifically responsible for the timely execution of campaigns, ensuring the daily weekly update of new products and discounts, optimization of the store architecture and of the product pages and tagging to ensure maximum discoverability and conversion rate.
• Coordinate and execute the marketing efforts and the in-platform demand generation activities on multiple platforms on a weekly level.
• Support the growth and performance of the same brands with monthly KPIs based on traffic, revenues, conversion rates

Requirements:

• In depth knowledge of Lazada and Shopee Seller Center environments, of their platforms and tools available for vendors, with experience on operating vendor’s activities preferred.
• First hand experience of in-platform marketing tools and promotions as well as demand generation best practices
• Previous responsibility in growing brands digital revenues streams via marketplace channels
• Strong negotiator with a commercial mindset
• Results driven individual, details oriented and able to navigate complexity in a demanding environment with tight deadlines.
• Proactive attitude with a positive mindset
• Great communication and account management skills
• Strong analytical and organizational skills

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia, seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands, as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Arts & Cultural Services 101-1,000 employees

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 100-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 100-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

Be careful This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself Report this job ad