Digital Platform Specialist

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a strategic thinker to manage the B2B Self Serve portal. The role involves enhancing user experiences, developing digital strategies based on customer needs, and ensuring seamless adoption of digital channels. Ideal for those passionate about digital innovation with strong problem-solving and communication skills.

Benefits

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Qualifications

• Digital Native with strong understanding of digital technologies.
• Ability to create seamless user journeys based on customer insights.
• Effective communication with both technical and non-technical stakeholders.

Responsibilities

• Manage enhancement of the B2B Self Serve portal.
• Identify gaps and craft digital strategies.
• Develop functional capabilities roadmap for digital platforms.
• Lead User Acceptance Testing and User Trials.

Skills

Understanding of evolving digital landscape

Workshop facilitation

Requirements gathering expertise

Problem-solving skills

Analytical skills

Organizational skills

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

This role demands a strategic thinker who can balance customer needs, technical capabilities, and business objectives to deliver intuitive digital solutions that drive measurable results.

What are you accountable for?

• Understand the digital ambition of the business, needs of the customers, and analyse of the current landscape in Maxis Enterprise for improvement and growth.
• Responsible for the end‑to‑end management and enhancement of the B2B Self Serve portal with the aim to deliver seamless, user‑friendly digital experiences that meet the complex needs of enterprise customers and drive business growth.
• Identify gaps and craft a digital strategy that will address the business ambition and customer needs.
• Develop functional capabilities roadmap of the B2B Self Serve Portal by identifying, scoping and integrating operational processes and user behaviours into digital platforms.
• Develop and structure detailed user requirements into clear, traceable inputs that serve as the foundation for formal requirements documentation.
• Review high level solution design and detail design document with the UIUX lead, operations team, business analyst, tech development team, and other related parties.
• Manage end‑to‑end delivery with the respective internal and external stakeholders and providers.
• Oversee and participate in User Acceptance Testing and Friendly User Trials to ensure product is technically sound, user‑friendly, and aligned with both business and customer needs.
• Drive user and transaction/usage adoption of the digital channels by collaborating with various supporting parties.
• Monthly reporting of platform performance and revenue to management.
• Lead sprint review and planning sessions with the ISD team to ensure prioritization of sprint pipelines & timely delivery of pipeline projects.
• Plan and execute communication strategies for both internal stakeholders and external customers, ensuring timely and accurate information sharing.

What do you need to have for the role?

• Digital Native, with a strong understanding of the evolving digital landscape, technologies and paradigms.
• Ability to create seamless user journeys by combining customer insights with technology.
• Strong workshop facilitation and requirements gathering expertise.
• Ability to communicate effectively with technical and non‑technical stakeholders.
• Strong problem‑solving, analytical and organizational skills.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

Salary match Number of applicants Skills match

Telecommunications & Internet Service Providers 1,001-5,000 employees

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia’s leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi