DIGITAL MARKETING EXECUTIVE

DACO PETSMART SDN. BHD.; Kajang Municipal Council; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading retail company in Malaysia seeks a Social Media Manager to develop and manage engaging content across platforms like Facebook, Instagram, and TikTok. The role involves planning campaigns, monitoring customer interactions, providing support, and analyzing performance. Ideal candidates should have a diploma/degree in a related field and 1-2 years experience in social media or customer service. Excellent communication skills and the ability to multitask are essential for success in this dynamic position.

Qualifications

• 1-2 years of experience in social media management or customer service.
• Excellent written and spoken communication skills.
• Knowledge of social media trends and basic analytics.

Responsibilities

• Develop and manage social media content calendar.
• Plan, create, and publish engaging posts and campaigns.
• Monitor messages and respond to inquiries promptly.
• Provide customer support through email and social media.
• Track performance and prepare monthly reports.
• Work with designers to develop creative campaigns.

Skills

Social media management

Customer service

Communication skills

Multitasking

Education

Diploma/Degree in Marketing, Mass Communication, Business

Job description

DACO PETSMART SDN. BHD. – Balakong, Selangor

Key Responsibilities

• Develop and manage social media content calendar (Facebook, Instagram, TikTok, XHS).
• Plan, create, and publish engaging posts, stories, and campaigns to boost brand awareness and sales.
• Monitor social media messages, comments, and respond to inquiries promptly.
• Provide customer support through email, WhatsApp, and social media channels.
• Track social media performance, prepare monthly reports, and suggest improvements.
• Work with designers and external agencies to develop creative campaigns.

Requirements

• Diploma/Degree in Marketing, Mass Communication, Business, or related field.
• 1–2 years of experience in social media management or customer service (fresh grads with strong skills may apply).
• Excellent communication skills (written & spoken).
• Knowledge of social media trends and basic analytics.
• Able to work independently, multitask, and handle customers professionally.