Digital Marketing Consultant

TDCX; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent technology services company in Kuala Lumpur is seeking a Customer Support Representative to interact with customers about the Adwords platform. The ideal candidate will have a Bachelor's degree, excellent English communication skills, and a passion for online marketing. Responsibilities include managing customer relationships and providing feedback for improvements. The role offers various benefits including annual leave and medical insurance.

Benefits

Annual Leave

Medical and Hospitalisation Leave

Medical Insurance

EPF

SOCSO

Qualifications

• 1-2 years of experience in customer support.
• Ability to work in an organized manner.
• Understanding of customer needs.

Responsibilities

• Communicate with customers via phone, email, or chat regarding the Adwords platform.
• Manage relationships with customers to increase business through consultative advice.
• Provide feedback for product and process improvements.
• Perform other duties assigned by management.

Skills

Excellent communication skill in English

Passion for social media, online marketing or advertising

Creative mindset

Strong communication skills

Attention to detail

Education

Bachelor’s Degree in any field, preferably advertising or marketing

Job description

Qualifications

• Possess at least Bachelor’s Degree in any field, preferably advertising or marketing.
• Excellent communication skill in English.
• 1-2 years of experience in customer support.
• Passion for social media, online marketing or online advertising.
• A creative mindset and understanding of customer needs.
• Strong communication skills and a flair for convincing and presenting an argument.
• The ability to work in an organized and structured manner.
• Excellent attention to detail.

Responsibilities

• Communicates to customers via phone, email or chat for any issues related to their interaction with Adwords platform.
• Manage the relationship between the internet giant and its customers resulting in increased business by providing consultative advice sales solutions.
• Tell us how we can be better and act as a voice for users/advertisers to provide product and process improvement opportunities back to the internet giant.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• EPF
• SOCSO