Digital Marketing Client Relationship Executive

Exabytes Network Sdn Bhd; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A cutting-edge tech firm in Penang is seeking a Digital Marketing Client Relationship Executive to manage SME client accounts and drive growth through strategic insights. You will leverage your two-plus years of client-facing experience and digital marketing expertise to guide clients on their digital journey. Proficiency in both English and Mandarin is essential for effective communication. This role offers an opportunity to make a measurable impact while growing alongside the company in an encouraging environment.

Benefits

Competitive salary

Performance-based incentives

Continuous learning opportunities

Collaborative team environment

Qualifications

• Minimum of 2 years in account management or client success, preferably in digital marketing.
• Excellent verbal and written communication skills.
• Ability to discuss digital marketing concepts, including SEO and SEM.

Responsibilities

• Manage and grow relationships with SME clients.
• Conduct monthly/quarterly business reviews.
• Coordinate communication between clients and internal teams.
• Identify upsell opportunities and manage renewals.
• Guide clients through onboarding.

Skills

Strong Communication Skills

Client Relationship Management

Digital Marketing Knowledge

Bilingual Proficiency (English & Mandarin)

Proactive Mindset

Job description

Digital Marketing Client Relationship Executive

Are You the Strategic Link Between Marketing & Client Success?

We’re looking for a strategic and client-centric Digital Marketing Client Relationship Executive who thrives on building relationships and driving growth. If you love translating data into strategy, guiding clients through their digital journey and coordinating expert teams to deliver results, this is your role.

You won't just manage accounts - you'll become a trusted advisor, helping SMEs navigate the digital world and achieve real, measureable business growth while building a rewarding career based on their success!

What You'll Do:

• Be the Client's Trusted Advisor: Manage and grow relationships with a portfolio of SME clients, understanding their business goals deeply.
• Lead Strategy & Reviews: Conduct monthly/quarterly business reviews, turning data from SEO, SEM, and Meta campaigns into clear insights and exciting action plans.
• Coordinate & Collaborate: Be the vital link between clients and our internal specialists, ensuring seamless strategy execution and clear communication.
• Drive Growth & Retention: Proactively manage renewals and identify upsell opportunities to help clients expand their digital success.
• Ensure Success from Start: Guide new clients through a smooth onboarding process, setting the foundation for long-term growth.

What We're Looking For:

• 2+ Years Relevant Experience: Minimum of 2 years in account management, client success, or other client-facing roles, preferably within a digital marketing or agency environment.
• Strong Communication & Relationship Skills: Excellent verbal, written, presentation, and relationship-building skills to manage and grow client accounts effectively.
• Digital Marketing Knowledge: Ability to understand and discuss core digital marketing concepts, including SEO, SEM, and Social Media, with clients.
• Bilingual Proficiency (English & Mandarin): Proficient in both English and Mandarin, essential for effective communication with a diverse client base.
• Proactive & Ownership-Driven Mindset: A problem-solving attitude with strong accountability and ownership in managing client success.

Bonus Points For:

• Experience working in a marketing agency.
• Google Ads or Meta Blueprint certifications.

Grow With Us:

• Make a Real Impact: See the direct results of your work as your clients' businesses grow.
• Clear Career Pathway: Grow from AM to Senior AM, Team Lead, and management.
• Rewarding Environment: Competitive salary with performance-based incentives.
• Continuous Learning: Work with a team of experts and access to training on the latest digital marketing trends & tools.
• A Culture That Cares: Collaborative, supportive, and dynamic team environment.

Ready to become the strategic partner our clients trust and the growth driver we value? Apply now and let’s build something great together!

Unlock job insights

Salary match Number of applicants Skills match

Founded in 2001, Exabytes is Southeast Asia’s leading All-in-one Business, Cloud, Digital and Ecommerce solutions provider. With over 20 years of experience powering over 160,000 customers worldwide, Exabytes is always hard at work in curating and collaborating with the best solutions for businesses to GROW Digital. Other than the core domain and hosting to start digitising, Exabytes is also an expert on cloud, marketing, digital, cybersecurity and enterprise solutions. Today, Exabytes has spread its wings across the region with presence in Malaysia, Singapore and Indonesia.

Founded in 2001, Exabytes is Southeast Asia’s leading All-in-one Business, Cloud, Digital and Ecommerce solutions provider. With over 20 years of experience powering over 160,000 customers worldwide, Exabytes is always hard at work in curating and collaborating with the best solutions for businesses to GROW Digital. Other than the core domain and hosting to start digitising, Exabytes is also an expert on cloud, marketing, digital, cybersecurity and enterprise solutions. Today, Exabytes has spread its wings across the region with presence in Malaysia, Singapore and Indonesia.

What can I earn as a Customer Relations Executive