Digital Business Analyst & UAT Lead

AIA Hong Kong; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a Business Analyst to enhance digital systems within the Customer Experience Division. The ideal candidate will have 3-5 years of experience, a relevant Bachelor’s Degree, and proficiency in JIRA and Microsoft Office. Strong analytical, problem-solving, and interpersonal skills are essential. This position offers the opportunity to help improve customer service in a collaborative environment.

Qualifications

• 3-5 years of experience in a business analyst position, preferably in policy servicing.
• Good command of English (both written and oral).
• Able to work independently.

Responsibilities

• Deliver user requirements for digital system enhancements.
• Manage User Acceptance Testing (UAT) for digital projects.
• Project manage small scale digital activities and streamline processes.

Skills

Problem-solving

Analytical skills

Presentation skills

Interpersonal skills

Customer-oriented mindset

Education

Bachelor’s Degree in related discipline

Tools

JIRA

Confluence

Microsoft Office

Job description

A leading insurance firm in Kuala Lumpur is seeking a Business Analyst to enhance digital systems within the Customer Experience Division. The ideal candidate will have 3-5 years of experience, a relevant Bachelor’s Degree, and proficiency in JIRA and Microsoft Office. Strong analytical, problem-solving, and interpersonal skills are essential. This position offers the opportunity to help improve customer service in a collaborative environment.