Digital BA: Chatbot & AI for Banking Transformation

Capco; Malaysia; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Malaysia seeks a Digital Business Analyst for a Contact Center/Chatbot Project. You will lead and support the design and implementation of chatbot solutions for major banking clients. The position requires 2+ years of relevant experience and strong analytical and communication skills, including fluency in Mandarin or Cantonese. Join at an exciting time as the firm expands its services in the APAC region.

Qualifications

• 2+ years of experience in consulting, business analysis, or project management.
• Knowledge of financial services operations, especially in banking or wealth management.
• Hands-on experience with chatbot platforms.

Responsibilities

• Lead or support chatbot and conversational AI solutions.
• Gather and analyze business requirements.
• Define user stories and functional requirements.
• Conduct platform assessments and recommend enhancements.
• Communicate project updates to stakeholders.

Skills

Consulting experience

Business analysis

Project management

Analytical skills

Communication skills

Fluency in Mandarin or Cantonese

Tools

Chatbot platforms

Job description

A leading consulting firm in Malaysia seeks a Digital Business Analyst for a Contact Center/Chatbot Project. You will lead and support the design and implementation of chatbot solutions for major banking clients. The position requires 2+ years of relevant experience and strong analytical and communication skills, including fluency in Mandarin or Cantonese. Join at an exciting time as the firm expands its services in the APAC region.