Digital Applications Support Engineer

Aham Capital; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A fintech company in Kuala Lumpur is looking for a motivated Digital Applications Support Specialist. This role involves providing first-level support to users and troubleshooting issues with digital applications. Candidates should have a Bachelor's degree in Computer Science and strong skills in REST APIs, SQL, and NoSQL databases. Excellent communication and troubleshooting abilities are essential. Join our dynamic team to enhance user experience and support digital applications effectively.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a technical support role, preferably in digital applications.
• Strong understanding of REST API principles and databases.

Responsibilities

• Provide first-level support through email, chat, and ticketing system.
• Diagnose and troubleshoot technical issues related to digital applications.
• Create and update user documentation for troubleshooting.

Skills

Customer service

Problem solving

Technical troubleshooting

Communication

Attention to detail

Education

Bachelor’s degree in Computer Science

Tools

SQL databases

NoSQL databases

REST APIs

Vue.js

Job description

A fintech company in Kuala Lumpur is looking for a motivated Digital Applications Support Specialist. This role involves providing first-level support to users and troubleshooting issues with digital applications. Candidates should have a Bachelor's degree in Computer Science and strong skills in REST APIs, SQL, and NoSQL databases. Excellent communication and troubleshooting abilities are essential. Join our dynamic team to enhance user experience and support digital applications effectively.