Developer Software

Dialog Group Berhad; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Malaysia is seeking a candidate with a Bachelor's Degree in Computer Science & Technology for an IT support role. The ideal applicant should have a CGPA of 3.2 and above, along with 0-2 years of working experience in a related field. Responsibilities include analyzing user issues, managing support incidents, collaborating with stakeholders, and delivering end user training. Strong communication and teamwork skills are essential for this position.

Qualifications

• Must have CGPA 3.2 and above.
• 0-2 years of relevant working experience required.
• Self-motivated and goal-oriented.

Responsibilities

• Support users to analyze pain points and resolve issues.
• Manage support incidents with timely documentation.
• Gather business requirements for project delivery.
• Analyze requirements and propose solutions.
• Configure systems and perform unit testing.
• Prepare and deliver end user training.

Skills

Web Development

Java

HTML

CSS

Angular

Database

Communication Skills

Teamwork

Education

Bachelor's Degree / Professional Degree in Computer Science & Technology

Job description

Overview

Qualifications

• Candidate must possess at least a Bachelor's Degree / Professional Degree in Computer Science & Technology or equivalent.
• Must have CGPA 3.2 and above
• Have 0-2 year(s) of working experience in the related field is required for this position.
• Has basic understanding and knowledge of Web Development using Basic Java/ HTML, CSS, Angular, Java and Database
• Good written and verbal communication skills
• Self-motivated, goal-oriented and able to work well in a team

Key Responsibilities

• Support business users to analyse pain points, perform root cause analysis and resolve issues effectively within SLA and with good quality
• Manage support incidents or requests, including documentation and update of IT support ticketing system on timely and accurate manner
• Able to work with stakeholders to gather new business requirements for project delivery or system enhancements
• Analyse requirements and propose solution to address business needs, including development of functional specifications
• Able to configure system, perform unit testing and UAT
• Able to perform data migration planning and execution tasks
• Prepare and deliver end user training to support right utilisation of system
• Our IT Department consists of - IT Infrastructure Services, End User Computing Support, Cyber Security Management, Planning & Governance & Project Delivery & Support.

*Kindly be informed only shortlisted applicants will be considered*

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