Desktop Support Specialist II - End-User IT Solutions

Dexcom; Penang; On-site; MYR 38,000 - 55,000; Full time

Job summary

A leading healthcare technology company in Malaysia is seeking an IT Support Specialist. In this role, you will provide technical assistance to employees, including installation and troubleshooting of hardware and software. Candidates should have at least 2 years of experience in technical support, possess strong communication skills, and work effectively in a team. This position offers a unique opportunity to contribute to impactful IT projects in a collaborative environment.

Qualifications

• Minimum of 2 years of related experience.
• Demonstrable ability to collaborate effectively.
• Good communication and interpersonal skills.

Responsibilities

• Install, configure, and troubleshoot hardware and peripherals.
• Provide timely support for daily IT incidents.
• Maintain user accounts and data integrity.
• Recommend hardware and software solutions.
• Deliver end-user support via multiple channels.

Skills

Technical support experience

Effective communication

Problem-solving skills

Collaboration

Education

Bachelor’s degree in computer science or related field

Diploma in computer science or related field

Job description

A leading healthcare technology company in Malaysia is seeking an IT Support Specialist. In this role, you will provide technical assistance to employees, including installation and troubleshooting of hardware and software. Candidates should have at least 2 years of experience in technical support, possess strong communication skills, and work effectively in a team. This position offers a unique opportunity to contribute to impactful IT projects in a collaborative environment.