Desktop Support Specialist

TECEZE; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service provider in Malaysia seeks an IT Support / EUC Specialist to maintain systems in Bayan Lepas, Penang. Responsibilities include configuring hardware, troubleshooting issues, and managing IT inventory. Ideal candidates will possess strong IT support skills, good communication abilities, and knowledge of Office 365. This role also requires adherence to strict Service Level Agreements (SLAs).

Qualifications

• Experience in installing, configuring, and maintaining desktop computers.
• Familiarity with DHCP and DNS.
• Ability to provide VIP support with tailored service.

Responsibilities

• Install, configure, and maintain desktop environments.
• Provide hardware/software troubleshooting and resolution.
• Document incidents and support requests for future reference.

Skills

IT support

Troubleshooting

Good communication skills

Knowledge of Office 365

Network & Sharing printer installation

Job description

Overview

Below are the key details about the position: JD

Title: IT Support / EUC Specialist

Client: Infosys

Location: Bayan Lepas, Penang, Malaysia

Job Description: Field IT (Site Location Bayan Lepas, Penang, Malaysia - only one site)

Responsibilities

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
• assessment required by the customer for every profile along with submission (Mandatory)