Desktop Support Engineer

Konica Minolta Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Petaling Jaya is seeking candidates for IT support positions to provide assistance through various channels, troubleshooting issues effectively. Candidates should hold a relevant diploma and have at least two years of experience in the field. Strong communication skills in English and Malay are preferred, alongside the ability to work both independently and in a team.

Qualifications

• At least 2 years of related working experience.
• Familiar with network operating system, software, and hardware.
• Able to provide level 2 user support.

Responsibilities

• Provide technical assistance to end-users via multiple channels.
• Diagnose and troubleshoot end-users’ problems.
• Perform initial assessments and resolve problems based on procedures.

Skills

Communication skills in English

Communication skills in Malay

Troubleshooting skills

Technical assistance

Teamwork

Education

Diploma / Advanced Diploma in Engineering, Computer Science or IT

Tools

Ticketing system

Network operating systems

Job description

Job Requirement

• Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 2 years of related working experience.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English, Malay language for both spoken and written.
• 3 Contract positions available.
• To provide technical and process assistance to end-users via on-site, phone, email, live chat and web-form.
• To diagnose and troubleshoot end-users’ problems with various IT tools.
• To perform an initial assessment, attempts to resolve or upgrade the problem based on customer’s standard support process and procedures.
• Analyzes and clarifies the queries by conducting research and troubleshooting the issues.
• Provide necessary operation reports and documentation.
• Performs work in compliance within specified KPI/service level requirements.
• Performs any ad hoc or scheduled PC refresh within customer's premise.
• Provide level 2 users support (onsite support by attending to end user).
• Troubleshooting network operating system, software and hardware.
• Being familiar with network operating system, software and hardware.
• Work within a ticketing system and create documentation for new processes.
• Training staff to maximize the potential of existing technology.
• Providing individual support and training upon request.
• Providing recommendations about support and information access.
• Maintaining an updated inventory of software, hardware and resources.
• Demonstrated aptitude for continuous learning and innovative thinking.
• Able to work independently and in a team environment.
• Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.