Deputy Senior Manager, Facilities Management (Kuala Lumpur)

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

A leading facilities management company in Kuala Lumpur seeks an experienced professional to oversee portfolio performance, ensure compliance with quality standards, and lead teams. The ideal candidate holds a Bachelor’s degree and has at least 10 years of experience in Property and Facilities Management. Proficiency in digital tools and fluency in English and Bahasa Malaysia are essential. This role emphasizes operational excellence and stakeholder relations.

Qualifications

• Minimum 10 years of experience in Property and Facilities Management.
• Proven operational and leadership capabilities.
• Fluency in English and Bahasa Malaysia.

Responsibilities

• Drive overall financial and operational performance and service excellence.
• Ensure adherence to quality, safety, health, and environmental regulations.
• Lead, coach, and develop site teams to achieve operational excellence.

Skills

Operational management

Vendor management

Client relations

Interpersonal communication

Digital tools proficiency

Education

Bachelor’s Degree in Property & Facilities Management or related discipline

Tools

MS Word

MS Excel

MS Outlook

Project Management applications

Job description

Responsibilities

• Drive Portfolio Performance – Lead overall financial and operational performance, ensuring achievement of revenue, profit, and efficiency targets.
• Ensure Service Excellence – Deliver high customer satisfaction through proactive service management, retention, and continuous improvement initiatives.
• Financial Oversight – Prepare, review, and manage annual budgets, forecasts, and financial reports; monitor costs and profitability across all sites.
• Operational Management – Plan, monitor, and evaluate daily business operations, ensuring seamless service delivery and compliance with contractual KPIs and SLAs.
• Governance, Legal & Compliance – Enforce adherence to all quality, safety, health, environmental, and statutory regulations; manage audits and compliance documentation.
• Vendor & Procurement Management – Oversee procurement activities, vendor performance, and contract compliance to maintain service standards and cost efficiency.
• Portfolio & Facility Management – Conduct regular site inspections, audits, and risk assessments to ensure safety, operational readiness, and continuous improvement.
• Stakeholder & Client Relations – Build strong relationships with clients and stakeholders through transparent communication, timely issue resolution, and reporting.
• Team Leadership – Lead, coach, and develop site teams; manage manpower planning, performance appraisals, and talent development to achieve operational excellence.
• Technology & Data Utilisation – Leverage digital tools (e.g. Edgenta SMART Connect) for performance tracking, reporting, and optimization of portfolio operations.

Requirements

• Bachelor’s Degree in Property & Facilities Management, Engineering, Building, or a related discipline (or equivalent qualification).
• Minimum 10 years of experience in Property and Facilities Management with proven operational and leadership capabilities.
• Strong knowledge of building operations and House Rules implementation, ensuring compliance and smooth site management.
• Excellent interpersonal and communication skills, with proficiency in English and Bahasa Malaysia.
• Proficient in digital tools and platforms, Project Management applications, MS Word, Excel, and Outlook.
• Innovative, self-driven, and highly organized, demonstrating strong managerial skills and the ability to work independently with minimal supervision.